Sarah Jostes
Summary
Dynamic General Manager with a proven track record at Lion's Choice, enhancing profitability through innovative inventory management and effective staff training. Skilled in operations management and staff leadership, I fostered a collaborative environment that boosted customer satisfaction and optimized scheduling, significantly reducing labor costs while maintaining service excellence.
Overview
12
12
years of professional experience
Work History
General Manager of Food Service
Lion's Choice
Des Peres, MO
12.2015 - Current
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
Sales Associate
Sarah's Cake Shop
Chesterfield, MO
04.2013 - 08.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Team Leader
Rally House
Fenton, MO
11.2013 - 05.2015
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Education
Associate of Arts - Baking And Pastry
St. Louis Community College
Forest, MO04-2011
Skills
- Operations management
- Cost control
- Creativity and innovation
- Marketing and promotions
- Inventory
- Scheduling and rostering
- Staff motivation
- Hiring standards
- Staff leadership
- Ordering supplies
- Employee retention
Serv Safe certified
I am able to safely handle and store food.
Timeline
General Manager of Food Service
Lion's Choice
12.2015 - Current
Team Leader
Rally House
11.2013 - 05.2015
Sales Associate
Sarah's Cake Shop
04.2013 - 08.2015
Associate of Arts - Baking And Pastry
St. Louis Community College