Sarah Jungels
Pine River,MN
Summary
Accomplished General Manager at Dollar General Store, adept in operations management and leadership, significantly enhancing team performance and sales growth. Expert in fostering vendor relationships and implementing effective marketing strategies, as demonstrated at Sarah’s Kitchen. Skilled in problem resolution and team building, consistently achieving operational excellence and customer loyalty.
Overview
4
4
years of professional experience
Work History
General Manager
Dollar General Store
10.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Café Entrepreneur
Sarah’s Kitchen
05.2021 - 03.2023
- Achieved increased revenue through effective marketing strategies and efficient daily operations.
- Implemented health and safety protocols, maintaining a clean and safe environment for both customers and employees.
- Managed the hiring process for new employees, including conducting interviews and overseeing onboarding procedures.
- Evaluated employee performance on a regular basis, providing constructive feedback and guidance to facilitate professional growth and improved service delivery.
- Designed an inviting café space that facilitated comfortable seating arrangements for various group sizes and occasions.
- Established a positive work environment by fostering open communication and providing ongoing staff training.
- Provided excellent customer service by addressing concerns promptly and professionally, ensuring repeat patronage.
- Determined business plan, mission statement, and vision.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Purchased food and cultivated strong vendor relationships.
- Developed unique events and special promotions to drive sales.
Education
Associate Of Applied Science - Business Administration And Management
Central Lakes College
Brainerd, MN05.2016
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Staff management
- Inventory control
- Employee scheduling
- Verbal and written communication
- Administrative skills
- Deadline oriented
- Loss prevention
- Multitasking
Timeline
General Manager
Dollar General Store
10.2023 - Current
Café Entrepreneur
Sarah’s Kitchen
05.2021 - 03.2023
Associate Of Applied Science - Business Administration And Management
Central Lakes College