Sarah Justice
CLYDE
Summary
Motivated cybersecurity aspirant with 5 years of customer service experience and a self-driven pursuit of cybersecurity knowledge. Skilled in effective communication and meeting client needs while aligning with organizational goals. Eager to leverage customer service skills in a cybersecurity role to contribute to a technology-driven career.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Parts Manager
AutoZone
Fremont, OH
11.2024 - 11.2025
- Managed inventory levels to ensure optimal stock availability and reduce excess waste.
- Conducted regular audits on inventory level on and off site, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Performed money and till management to ensure correct amounts and physical bill security.
- Oversaw daily operations, ensuring compliance with safety standards and operational guidelines.
- Provided timely, insightful and accurate reports to upper management.
Customer Service Associate
Lowe's Home Improvement
Fremont, OH
04.2024 - 10.2024
- Reinforced company mission and positive store culture through honesty, integrity, and high-quality customer experiences in the pursuit of a world-class retail experience.
- Promoted safety initiatives to increase awareness and maintain a risk-free environment which assisted in avoiding accidents and other incidents.
- Filled surveys often ranked service at 4 to 5 stars consistently.
- Supported store shrink-reduction initiatives and assisted with recovery to ensure a clean and organized sales floor.
- Resolved customer issues and escalated complex problems to maintain smooth operations.
- Conducted customer surveys to gather feedback on service quality and identify areas for improvement.
- Restocked front lanes and displays, following established merchandising procedures and standards to provide constant access to product.
- Maintained good working relationships with co-workers and management to preserve workplace cohesion.
Technical Support Representative
ARISE
Remote
10.2023 - 10.2024
- Managed technical support for 30 clients, handling approximately 30 calls daily to resolve issues efficiently.
- Trained for 5 to 10 hours of training per week on subjects such as troubleshooting, documentation, and product maintenance.
- Provided clear instructions and technical expertise to inbound clients, enhancing customer satisfaction and service quality.
Factory Worker
Ludlow Composites
Fremont, OH
08.2022 - 10.2024
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Graded and packaged finished products for additional processing, storage, or shipment off-site to ensure quality standards.
- Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
- Carefully packaged and inspected finished products and prepared for shipment.
- Collaborated with departments to streamline production workflows, ensuring consistent achievement of quotas.
- Organized and prepared workstations and materials for operations to enhance overall productivity.
- Maintained organized work area by cleaning and removing hazards.
Assistant to Owner
Southeast Motorsports
Kingsland, GA
10.2021 - 10.2024
- Supported owner by managing responsibilities during short-staffed hours caused by COVID.
- Maintained a clean environment and consistently tended to shop tools to ensure peak performance.
- Handled front desk interactions and phone calls, providing ample customer service. Such responsibilities include scheduling appointments, checking account details, and facilitating payments.
Seasonal Associate
Lowe's Home Improvement
Kingsland, GA
02.2021 - 10.2021
- Performed various tasks at Lowe's including customer service and inventory management.
- Participated in solo and team training sessions on heavy machinery operations.
- Managed inventory levels to ensure optimal stock availability and reduce product shortages.
- Trained new associates on customer service standards and operational procedures.
- Implemented process improvements that increased efficiency in store operations.
Education
Bachelor of Science - Computer Science: Game Design
Liberty University
Lynchburg05-2021
Skills
- Customer Service
- Money Handling
- Organization
- Time Management
- Inventory Management
- Microsoft Office
- Learning Technology
- Editing and Proofreading
- Creative and Technical Writing
- C# Basics
- Building Themes
- Cash handling
- English
Certification
- A+
- Actively seeking further certifications such as Net+ and Sec+
Timeline
Parts Manager
AutoZone
11.2024 - 11.2025
Customer Service Associate
Lowe's Home Improvement
04.2024 - 10.2024
Technical Support Representative
ARISE
10.2023 - 10.2024
Factory Worker
Ludlow Composites
08.2022 - 10.2024
Assistant to Owner
Southeast Motorsports
10.2021 - 10.2024
Seasonal Associate
Lowe's Home Improvement
02.2021 - 10.2021
Bachelor of Science - Computer Science: Game Design
Liberty University