Sarah Keller
Schenectady,NY
Summary
Proven leader in retail management with a track record of enhancing customer experience and operational efficiency at ALDI. Skilled in inventory control and staff supervision, I excel in creating engaging environments and improving sales through strategic merchandise displays. Expert in problem-solving and team building, significantly raising customer satisfaction and performance metrics.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
ALDI
09.2017 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Customer Service
Walmart
12.2013 - 08.2017
- Improved customer service rankings by resolving issues quickly and accurately.
- Provided outstanding and professional customer service to promote a positive experience.
- Assisted customers by providing exceptional customer service and processing transactions.
- Responded to customer service inquiries, both in-person and by telephone.
- Resolved customer complaints quickly and professionally to provide quality customer service.
- Handled monetary transactions accurately, maintaining proper cash handling procedures.
- Performed cash handling activities and secured nightly bank deposits.
Customer Service Representative
Sears Home Improvement
01.2013 - 04.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Barista
Starbucks
10.2011 - 05.2012
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment..
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
High School Diploma -
Woodbridge High School
Woodbridge, VA06.2012
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Staff Supervision
- POS Systems
- Work Planning and Prioritization
Timeline
Assistant Store Manager
ALDI
09.2017 - Current
Customer Service
Walmart
12.2013 - 08.2017
Customer Service Representative
Sears Home Improvement
01.2013 - 04.2013
Barista
Starbucks
10.2011 - 05.2012
High School Diploma -
Woodbridge High School
Similar Profiles
Liam BaileyLiam Bailey
Store Assistant/Relieving Shift Manager at ALDIStore Assistant/Relieving Shift Manager at ALDI
Kenia MorenoKenia Moreno
Cashier at AldiCashier at Aldi
Marcus EnglandMarcus England
Sales Associate at AldiSales Associate at Aldi
A S M FAHAD ASGARA S M FAHAD ASGAR
Store Assistant at ALDIStore Assistant at ALDI
Dominique GreenDominique Green
Residential Aide at Bridges of Greater New YorkResidential Aide at Bridges of Greater New York