Sarah Kovar
Benton Harbor,Michigan
Summary
Proactive and organized individual with a proven track record in healthcare administration. Known for exceptional attention to detail and strong collaboration with teams to ensure efficient scheduling and patient care.
Overview
19
19
years of professional experience
Work History
Receptionist
Berrien county Health Department
Benton Harbor, Michigan
10.2024 - Current
- Greeted visitors and directed them to appropriate departments.
- Processed incoming and outgoing mail promptly and accurately.
- Maintained reception area, keeping it organized and welcoming.
- Collaborated with team members to improve front desk procedures.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Sorted incoming mail and directed to correct personnel each day.
- Assisted with special projects assigned by management when required.
SURGERY SCHEDULER
COREWELL HEALTH
Saint Joseph, MI
10.2013 - 10.2024
- Created and managed surgical schedules for multiple surgeons.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
- Adhered to HIPAA guidelines when handling confidential information.
- Performed data entry into various computer systems related to surgery scheduling.
- Attended weekly meetings with department managers in order to review progress of surgical scheduling operations.
- Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
- Participated in quality assurance activities within the department as directed by management.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
Surgery Scheduler
Southwest Michigan Center for Orthopedics
Saint Joseph, MI
10.2006 - 09.2013
- Maintained patient records in accordance with HIPAA regulations and monitored office compliance with all applicable laws.
- Scheduled appointments for patients, prepared necessary paperwork, and provided information regarding pre-operative instructions.
- Ordered supplies and equipment needed for surgical procedures.
- Communicated effectively with patients to answer questions about their treatment plans and upcoming surgeries.
- Developed policies and procedures related to surgery scheduling and coordination.
- Collaborated with insurance companies to verify coverage for surgical procedures.
- Managed schedules for multiple surgeons within the same facility.
- Reviewed patient charts prior to surgery date to ensure accuracy of data entered into system.
- Advised patients on preparation requirements before undergoing a particular type of surgery.
- Educated patients on at-home surgery preparation requirements and post-operative care process.
- Answered phones, greeted patients and filed paperwork to maintain smooth operations in front office.
- Sent H&P form and other patient information to surgery facility.
- Reviewed CPT and ICD codes to check accuracy for billing.
- Informed patients of payment policies, collected insurance information and verified benefits.
- Checked patient insurance and collected pre-authorizations from providers.
Education
Certificate in Medical Office -
Lake Michigan College
Benton Harbor, MI05-2004
High School Diploma -
Lakeshore High School
Stevensville, MI06-1995
Skills
- Data entry accuracy
- Customer relationship management
- Time management
- Problem solving
- Effective communication
- Team collaboration
- Attention to detail
Timeline
Receptionist
Berrien county Health Department
10.2024 - Current
SURGERY SCHEDULER
COREWELL HEALTH
10.2013 - 10.2024
Surgery Scheduler
Southwest Michigan Center for Orthopedics
10.2006 - 09.2013
Certificate in Medical Office -
Lake Michigan College
High School Diploma -
Lakeshore High School