Martha Murillo
Montgomery
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Receptionist
Lonestar family health center
Conroe
04.2021 - Current
- Welcomed patients and visitors with a friendly and professional demeanor.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed incoming calls and directed them to appropriate staff members.
- Handled patient inquiries and resolved issues promptly and courteously.
- Scheduled appointments using the electronic health record system.
- Assisted in processing patient registration forms and insurance verification.
- Coordinated communication between medical staff and patients effectively.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained patient confidentiality while handling sensitive information.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Medical Assistant
Primary Care Specialists
Conroe
01.2019 - 04.2021
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Collected samples from patients for laboratory testing purposes.
- Educated patients about medications, procedures and physician's instructions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Scheduled appointments for patients via phone and in person.
- Cleaned and maintained medical equipment following procedures and standards.
- Organized patient charts before each day's clinic sessions began.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Medical Assistant
Above and Beyond Home Care
Conroe
03.2015 - 01.2018
- Assisted healthcare professionals in delivering patient care and support.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Collected samples from patients for laboratory testing purposes.
- Educated patients about medications, procedures and physician's instructions.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Scheduled appointments for patients via phone and in person.
- Organized patient charts before each day's clinic sessions began.
- Organized charts, documents and supplies to maintain team productivity.
Nursing Assistant
Baytown Medical Center
Baytown
05.2014 - 12.2014
- Assisted nursing staff with patient care and daily living activities.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Monitored and recorded vital signs for patients in various units.
- Communicated effectively with patients to provide emotional support.
- Collaborated with healthcare team to ensure seamless patient care.
- Assisted with mobility exercises and personal hygiene tasks for patients.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Prepared and maintained patient rooms for comfort and safety.
- Documented patient information accurately in electronic health records.
Education
Some College (No Degree) - Science
San Jacinto College
Pasadena, TXSkills
- Electronic health records
- Appointment scheduling
- Patient registration
- Insurance verification
- Patient communication
- Data entry accuracy
- Data entry
- Document management
- Workflow optimization
- Office equipment operations
- Telephone skills
- Time management
- Attention to detail
- Problem solving
- Team collaboration
- Conflict resolution
- Professional demeanor
- Service-oriented mindset
- Bookkeeping
Languages
Spanish
Full Professional
Certification
- Pet tech certification
- CPR certification
Affiliations
- Volunteer animal shelter
Timeline
Receptionist
Lonestar family health center
04.2021 - Current
Medical Assistant
Primary Care Specialists
01.2019 - 04.2021
Medical Assistant
Above and Beyond Home Care
03.2015 - 01.2018
Nursing Assistant
Baytown Medical Center
05.2014 - 12.2014
Some College (No Degree) - Science
San Jacinto College