Sarah Kowieski
St. Augustine,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for assisting individuals.
Overview
4
4
years of professional experience
Work History
Sales Associate
Michael Kors
07.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Restaurant Team Member
Your Pie
06.2022 - 01.2023
- Greeted guests pleasantly and answered menu questions.
- Operated register to process payments and collect cash payment for order totals.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Prepared food orders, cooking on grill and operating fry station.
- Used proper techniques to prepare food and ingredients.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages
Sales Associate
Banana Republic
11.2019 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Bachelor of Science - Biomedical Sciences
Florida State College of Jacksonville
Jacksonville, FL07.2025
Associate of Arts - General Studies
St. Johns River State College
St. Augustine, FL06.2023
Skills
- Dispute Mediation
- Membership Sales
- Product Recommendations
- POS System Operations
- Store Opening and Closing
- Cash Handling
- Teamwork and Collaboration
- Verbal and Written Communication
- Customer Service
- Sales Communications
Timeline
Sales Associate
Michael Kors
07.2022 - Current
Restaurant Team Member
Your Pie
06.2022 - 01.2023
Sales Associate
Banana Republic
11.2019 - 08.2021
Bachelor of Science - Biomedical Sciences
Florida State College of Jacksonville
Associate of Arts - General Studies
St. Johns River State College
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