Sarah Kruk
Mishawaka,IN
Summary
Dedicated and highly organized Service Coordinator/Scheduler at Home Instead with a strong clinical background in patient care. Experienced in managing complex caregiver scheduling across large service areas while ensuring continuity of care and high client satisfaction. Skilled in coordinating care plans, resolving client concerns, and collaborating with interdisciplinary teams including HR and Quality Assurance. Brings hands-on healthcare experience in post-operative and rehabilitation settings, with knowledge of vital signs of monitoring, EKG's, patient mobility support, and ADL's. Combines strong operational leadership with compassionate, patient-centered care to support both clients and care professionals in delivering quality home health services.
Overview
11
11
years of professional experience
Work History
Service Coordinator
Home Instead
11.2025 - Current
- Manages daily operations and scheduling for a high-volume home care service, coordinating Care Professionals with clients to ensure consistent, high-quality care Delivery.
- Serve as a primary liaison between clients, families, caregivers, and internal departments, providing exceptional costumer service and timely resolution of concerns, inquiries, and complaints.
- Handles high-volume inbound and outbound communications, prioritizing urgent care needs and maintaining professionalism in fast paced situations.
- Collaborates closely with Human Resources, Quality Assurance, and leadership teams to support caregiver onboarding, compliance and standards.
- Demonstrates strong problem solving skills by managing crisis situations, call offs, and urgent care coverage while maintaining client satisfaction.
- Utilizes EPIC software for documentation and care coordination, along with strong proficiency in Microsoft Word and Microsoft Excel for reporting, tracking, and administrative functions.
- Volunteered to help with special projects of varying degrees of complexity.
Patient Care Technician
Rehabilitation Hospital of Indiana
12.2022 - 02.2024
- Delivered high-quality direct patient care in an acute inpatient rehabilitation setting, supporting recovery for patients following severe strokes, traumatic brain injuries, cardiac events, and complex neurological and medical condition's.
- Assisted implementing interdisciplinary rehabilitation plans by working closely with nursing staff, Physical Therapists, Occupational Therapists, and clinical teams to promote functional recovery.
- Monitored and documented vital signs, intake and output, and clinical observations with accuracy, promptly reporting changes in patient condition to nursing staff.
- Supported cardiac monitoring processes including EKG equipment as directed by nursing staff.
- Performed safe patient handling techniques including transfers, ambulation support, repositioning, activities of daily living, including hygiene, feeding, mobility assistance, and therapeutic support aligned with rehabilitation goals.
- Responded efficiently to high call-light volumes, prioritizing patient needs while maintaining compassionate, patient centered care.
- Maintained accurate electronic documentation and collaborated with interdisciplinary teams to ensure continuity of care and compliance with hospital standards.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Patient Care Technician
Unity Physicians Hospital
06.2015 - 07.2022
- Provided comprehensive direct patient care in a post operative setting, supporting recovery for patients following orthopedic, spinal, cardiac, and complex surgical procedures.
- Assisted patients with activities of daily living, including hygiene, mobility support, feeding assistance, and comfort measures.
- Collaborated closely with nursing staff, Physical and Occupational therapists to support rehabilitation plans and improve patient mobility and strength after surgery.
- Demonstrated knowledge of specialized back and neck braces, ensuring proper application, positioning, and patient eduction to support surgical recovery and prevent injury.
- Performed cardiac monitoring tasks conducting EKG's and observing telemetry as directed, reporting abnormal findings promptly to nursing staff/physician.
- Maintained awareness of pot-operative dietary restrictions and assisted patients according to prescribed diet plans.
- Responded promptly to call lights and patient needs, delivering compassionate, patient-centered care.
- Monitored and documented vital signs including blood pressure, glucose readings, and other clinical indicators to support patient assessment and care planning.
- Maintained clean and safe environment to promote patient safety and comfort.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Education
Associate of Science - Nursing
Ivy Tech Community College of Indiana
South Bend, INBachelor of Science - Computer And Information Sciences
Purdue Global
2030
Skills
- Detail orientation
- Professionalism
- Employee scheduling
- HIPAA compliance
- Adaptability and flexibility
- Electronic recordkeeping
- Proficiency in Microsoft, Excel, Spreadsheet
- Telephone communication
- Organization and time management
- Problem-solving abilities
- Collaboration and teamwork
- Self motivation
- Compassionate care
Timeline
Service Coordinator
Home Instead
11.2025 - Current
Patient Care Technician
Rehabilitation Hospital of Indiana
12.2022 - 02.2024
Patient Care Technician
Unity Physicians Hospital
06.2015 - 07.2022
Associate of Science - Nursing
Ivy Tech Community College of Indiana
Bachelor of Science - Computer And Information Sciences
Purdue Global