Matilda Parra
Temple,TX
Summary
Detail-oriented Service Coordinator with a proven track record of enhancing customer satisfaction through effective communication and timely issue resolution.
Overview
18
18
years of professional experience
Work History
Service Coordinator
Texas Hydraulics
Temple, TX
07.2021 - Current
- Managed customer inquiries, providing timely responses and effective solutions to enhance service quality.
- Developed and maintained comprehensive service documentation, ensuring accuracy and accessibility for team members.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed customer needs and developed solutions to meet needs.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Coordinated and monitored service activities to confirm work met all requirements.
- Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
- Improved service delivery timelines by monitoring performance and adjusting workflows accordingly.
- Administered and tracked client service payments.
Safety Assistant
MooreCo
Temple, TX
07.2008 - 07.2021
- Coordinated safety training sessions to enhance employee awareness and compliance.
- Assisted in conducting workplace inspections to identify hazards and recommend corrective actions.
- Developed and maintained safety documentation, ensuring accuracy and accessibility for all staff.
- Monitored incident reports to identify trends and propose preventative measures.
- Gathered information, prepared reports, and drafted correspondence related to cases.
- Helped maintain an organized inventory of PPE supplies, streamlining distribution processes for efficiency.
- Supported compliance with OSHA regulations by maintaining accurate documentation and records.
- Assisted in developing customized toolbox talks specific to departmental needs, fostering increased engagement during training sessions.
- Assisted in the reduction of accidents through thorough incident investigations and root cause analysis.
- Participated in safety meetings by answering questions from staff members.
- Directed recordkeeping and paperwork preparation in line with OSHA requirements.
Education
High School Diploma -
Belton High School
Belton, TX05-1984
Skills
- Telephone communication
- Detail orientation
- Time management
- Organizational skills
- Multitasking
- Microsoft office
- Attention to detail
- Excellent communication
- Customer service
- Teamwork
- Reliability
- Maintaining client records
- Computer literacy
Languages
Spanish
Native or Bilingual
Timeline
Service Coordinator
Texas Hydraulics
07.2021 - Current
Safety Assistant
MooreCo
07.2008 - 07.2021
High School Diploma -
Belton High School