Sarah Lacy
World Finance
2588 Stone Ridge Dr,MO
15
years of professional experience
Dynamic Operations Manager with a proven track record at World Finance, driving revenue growth from $800K to $6M over 14.5 years. Expert in strategic planning and team leadership, successfully filed over 1,000 taxes while enhancing customer relationships and optimizing workflows. Committed to continuous improvement and operational excellence.
Work History
Operations Manager
14 Years 9 MonthsI was an Operations Manager over seeing a 6 Million Dollar office that I grew from 800k to 6 Million in 14.5 years. I had up to 6 employees under me. I did over 400 taxes myself. With setting a record of over 1000 taxes filed.
Education
High School Diploma
Associate of Science - Accounting And Finance
Skills
Problem-solving
Team leadership
Operations management
Customer service
Management
Project management
Operations oversight
Policies and procedures implementation
Performance monitoring
Employee motivation
Staff development
Customer relationship management
Maintaining compliance
Goal setting
Client relationships
Workflow optimization
Strategic planning
Project management abilities
Project leadership
Process improvement
Schedule management
Performance management
Health and safety compliance
Regulatory compliance
Workforce management
Client relations
Continuous improvements
Process improvements
Organizational management
Superb time management skills
Quality assurance controls
Customer relationship management (CRM)
Onboarding and orientation
Project planning and development
Logistics management
Delegation
Invoice processing
Customer retention
Retail operations management
Work flow planning
Cost reduction
Business administration
Business planning
Risk management
Customer relations specialist
Sales background
Financial management
Timeline
Operations Manager
World Finance
09.2011 - 06.2026Read More
Penn Foster Career School
High School Diploma
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North Central Missouri University
Associate of Science from Accounting And Finance
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