Summary
Overview
Work History
Education
Skills
Leadership Experience
Affiliations
Accomplishments
References
Timeline
Generic

Sarah Lange

Norton Shores,MI

Summary

Administrative professional with 35 years of experience in coordinating tasks and supporting team success. Expertise in patient access and administrative functions, ensuring accuracy in medical records. Recognized for punctuality and delivering exceptional customer service with a positive demeanor.

Overview

36
36
years of professional experience

Work History

Patient Services Representative

Center for Vein Restoration
09.2019 - Current
  • Performed patient check-in and check-out procedures, ensuring accurate demographic updates.
  • Verified insurance coverage and efficiently collected co-payments during patient appointments.
  • Maintained HIPAA compliance while safeguarding patient confidentiality at all times.
  • Reviewed patient records for data accuracy and completeness prior to appointments.
  • Managed multiple phone lines, addressing inquiries and directing calls to appropriate personnel.
  • Scheduled procedures with strict adherence to patient privacy regulations.
  • Coordinated communication between medical staff and patients for streamlined service delivery.
  • Educated patients on post-treatment care to improve recovery outcomes.

Administrative Assistant

Rush Copley Medical Group
03.2003 - 08.2019
  • Conducted direct patient check-ins and check-outs, ensuring efficiency in operations.
  • Coordinated communications between medical staff and administrative departments to enhance workflow.
  • Processed insurance claims while verifying patient eligibility for services in a timely manner.
  • Managed phone calls and emails to provide accurate information and maintain professional correspondence.
  • Entered data into spreadsheets using Microsoft Excel, ensuring accuracy and organization.
  • Handled confidential documents according to established protocols, maintaining compliance with regulations.
  • Scheduled surgeries by coordinating physician calendars and creating efficient templates.
  • Ensured strict adherence to HIPAA regulations across all processes to protect patient privacy.

RECORDS CLERK

Warrenville Police Department
06.1989 - 03.2003
  • Oversaw daily operations and ensured compliance with privacy regulations.
  • Implemented new procedures to improve efficiency and streamline operations.
  • Maintained accurate records for police reports and case files.
  • Processed incoming requests for records from law enforcement and the public.
  • Coordinated with departments to facilitate information sharing and compliance.
  • Assisted officers in retrieving documents for ongoing investigations.
  • Managed direct customer contact and maintained open communication with 911 dispatchers and police officers.
  • Handled FOI requests, accepted ticket payments, and filed accident reports along with other documentation.

Education

Certificate - Office Management

Waubonsee Community College
Sugar Grove, Il

Skills

  • Customer service excellence
  • Quick learning
  • Microsoft applications proficiency
  • Computer literacy
  • Effective communication
  • Problem solving
  • Organizational skills
  • Multi-line phone operation
  • Privacy awareness
  • Data entry
  • Time management
  • Attention to detail

Leadership Experience

Successfully led a team to exceed patient care while maintaining excellent patient satisfaction scores.

Affiliations

  • Love the outdoors
  • Weekly Family Dinners
  • Outdoor Games

Accomplishments

  • Excelling in meeting Corporate monthly targets

References

References available upon request.

Timeline

Patient Services Representative

Center for Vein Restoration
09.2019 - Current

Administrative Assistant

Rush Copley Medical Group
03.2003 - 08.2019

RECORDS CLERK

Warrenville Police Department
06.1989 - 03.2003

Certificate - Office Management

Waubonsee Community College

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