Sarah La Torre
Honolulu,Hawaii
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem- solving and planning. Ready to make an immediate contribution to the organization.
Overview
9
9
years of professional experience
Work History
Branch Help Desk
American Savings Bank
Honolulu, HI
12.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Wire Analysts
Bank Of Hawaii
Honolulu
02.2023 - 11.2023
- Released all outgoing wires input that has been verified by the branches and other departments.
- Delivered guidance on financial regulations and requirements.
- Followed instructions and guidelines for processing Foreign Currency Payments.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Received, released, and processed wire transfers thru Federal Reserve and Corresponding bank relationships.
- Processed wires in the various queues such as repair, exception etc.
- Reviewed and released wires from the OFAC queue according to established guidelines.
- Performed customer due diligence, adhering to the Customer Identification Program (CIP), and performing Office of Foreign Assets Control (OFAC) checks.
- Researched and resolved wire validation errors.
- Responded to branch and other department inquiries regarding wire transfers, including sending service messages to other banks as required.
General Ledger Analyst
American Savings Bank
Honolulu, HI
06.2022 - 11.2022
- Collected and arranged financial information and entered details into a financial management system.
- Prepared working papers, reports and supporting documentation for audit findings.
- Provided journal entries and performed accounting on accrual basis.
- Tracked funds, prepared deposits and reconciled accounts.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Entered figures using 10-key calculator to compute data quickly.
Teller Lead
American Savings Bank
Honolulu, HI
01.2021 - 06.2022
- Identified potential needs through observation, questioning and listening.
- Mentored newly hired team members on appropriate responses to patron questions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Introduced customers to other bank team members to help meet financial needs.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Provided customers with appropriate literature on banking products and services.
- Investigated and promptly resolved issues with patron accounts.
- Executed wire transfers, stop payments and account transfers.
- Calculated fees due, interest and change for customer transactions.
Teller
American Savings Bank
Honolulu, HI
05.2019 - 01.2021
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Maintained friendly and professional customer interactions.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
RECEPTIONIST
Allison Ide Structural Engineers
Honolulu, HI
05.2018 - 08.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Sales Associate
Crabtree & Evelyn
Honolulu, HI
02.2016 - 06.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
SALES ASSOCIATE
GameStop
Honolulu, HI
06.2016 - 05.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
High School Diploma -
Superior Vocacional Dra. María Socorro Lacot
Guayama, Puerto Rico05.2012
Skills
- Reading Comprehension
- Cross-Selling and Upselling
- Fraud Prevention and Detection
- Issue Resolution
- Microsoft Office
- Sorting and Filing
- 10-Key Touch
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Branch Help Desk
American Savings Bank
12.2023 - Current
Wire Analysts
Bank Of Hawaii
02.2023 - 11.2023
General Ledger Analyst
American Savings Bank
06.2022 - 11.2022
Teller Lead
American Savings Bank
01.2021 - 06.2022
Teller
American Savings Bank
05.2019 - 01.2021
RECEPTIONIST
Allison Ide Structural Engineers
05.2018 - 08.2018
SALES ASSOCIATE
GameStop
06.2016 - 05.2019
Sales Associate
Crabtree & Evelyn
02.2016 - 06.2016
High School Diploma -
Superior Vocacional Dra. María Socorro Lacot