Sarah Lemke
Mathis,TX
Summary
Detail-oriented Quotation Specialist with expertise in quote preparation, invoice reconciliation, and customer service. Proven ability to investigate discrepancies and implement process improvements for enhanced operational efficiency. Results-driven professional with a strong background in quotation preparation and invoice accuracy. Skilled in problem-solving, time management, and team collaboration, contributing to cost-saving initiatives and improved customer satisfaction across multiple departments.
Overview
14
14
years of professional experience
Work History
Dispatcher
Protex Restaurant Services
08.2019 - Current
- Coordinated real-time communication between service teams and clients to optimize response times and customer satisfaction.
- Directed dispatch operations, prioritizing requests based on urgency and resource availability for timely service delivery.
- Managed scheduling logistics effectively, ensuring proper allocation of resources to meet client demands promptly.
- Resolved service-related issues by facilitating communication between technicians and customers, enhancing overall service quality.
Quotation Specialist
ProTex Restaurant Services
08.2019 - Current
- Reviewed quote forms submitted by technicians for accuracy and compliance.
- Prepared customized quotes aligning with each customer’s pricing structure.
- Investigated discrepancies between invoices and original quotes to ensure accuracy.
- Identified cost-saving opportunities through process improvements and negotiation techniques.
- Responded promptly to customer inquiries, resolving issues effectively.
- Researched raw materials, labor, and production costs for accurate quote calculations.
- Supported other departments in meeting operational demands as required.
- Answered customer calls and managed dispatch input efficiently.
- On-call dispatcher for the entire company biweekly for after-hours and weekends.
- Answered customers' questions about products, prices, and availability.
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
- Submitted many bids for new and existing projects.
Office Coordinator
Storm Field Services
07.2017 - 08.2019
- Managed scheduling and logistics for meetings and company events efficiently.
- Assisted with onboarding new employees by preparing necessary materials.
- Supported the team by handling correspondence and communication tasks promptly.
- Implemented filing systems to improve document organization and storage efficiency.
- Greeted visitors and directed them to the appropriate area or person.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Helped the shop out with running parts in the CNC and waterjet machines.
- I also picked up and delivered parts when needed
Payroll Specialist
C&J Energy Services
04.2012 - 02.2016
- Process payroll for all employees using ADP Workforce system.
- Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
- Train new team members on payroll procedures and software usage.
- Assist in year-end processing, including W-2 preparation and distribution.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
Education
Some College (No Degree) -
Del Mar College
Corpus Christi, TXSkills
- Quote preparation
- Invoice reconciliation
- Pricing strategy
- Process improvement
- Attention to detail
- Problem solving
- Time management
- Problem-solving abilities
- Multitasking
- Task prioritization
- Software proficiency
- Proposal writing
- Teamwork
- Product knowledge
- Payroll processing
- Payroll recordkeeping
- Preparing payroll
- Customer service
- Scheduling coordination
- Document organization
- Team collaboration
- Tech support
- Effective communication
References
References available upon request.
Education and Training
other
Timeline
Dispatcher
Protex Restaurant Services
08.2019 - Current
Quotation Specialist
ProTex Restaurant Services
08.2019 - Current
Office Coordinator
Storm Field Services
07.2017 - 08.2019
Payroll Specialist
C&J Energy Services
04.2012 - 02.2016
Some College (No Degree) -
Del Mar College