Sarah Lepper
Layton,UT
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
Work History
Release of Information Manager
Vital Records Control
09.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Optimized resource allocation by conducting regular performance evaluations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
- Ensured projects were completed efficiently and within deadlines.
- Collaborated with procurement companies, maintained a clear line of sight on projects.
Medical Records Virtual Representative
Vital Records Control
02.2017 - 09.2022
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Kept accurate log of requests for medical information and records.
- Collaborated with IT team members to troubleshoot technical issues related to health information systems, ensuring minimal disruption to department workflows.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Scanned medical records in digital format for easy retrieval and accessibility.
Customer Service Representative
Vital Records Control
10.2016 - 02.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Educated customers about billing, payment processing and support policies and procedures.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
GED -
Granite Peaks High School
West Valley City, UTSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Teamwork and Collaboration
- Organization
- Ability to meet deadlines efficiently
- Project Management
- Knowledge of excel
Timeline
Release of Information Manager
Vital Records Control
09.2022 - Current
Medical Records Virtual Representative
Vital Records Control
02.2017 - 09.2022
Customer Service Representative
Vital Records Control
10.2016 - 02.2017
GED -
Granite Peaks High School
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