Sarah Livesay

Detail oriented banking professional responsible for overseeing daily branch operations, ensuring regulatory compliance, supporting staff, and delivering exceptional client service.

• Coordinated daily operations to enhance workflow efficiency and service delivery.
• Developed and maintained comprehensive documentation for operational procedures and policies.
• Trained new staff on operational protocols and best practices per Operational Service Standards.
• Assisted in recruiting, hiring and training of team members.
• Monitored compliance with regulatory requirements, ensuring adherence across operations.
• Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.

Provide quality, accurate and timely client services involving daily processing of financial transactions. Responsible for maintaining high client service and procedural standards. Provide fulfillment of retail banking products, either through referral based leads or self sourcing. Monitors and maintain control of cash.

• Processed customer transactions accurately and efficiently.
• Managed cash drawer, ensuring balanced transactions at end of shift.
• Provided exceptional client service to enhance client satisfaction.
• Resolved customer inquiries and issues promptly to maintain loyalty.
• Conducted routine audits of cash handling procedures to ensure compliance.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Assisted in training new tellers on procedures and best practices.

• Led team of stylists to deliver exceptional customer experiences and maintain high service standards.
• Trained and mentored junior stylists in advanced cutting techniques and product knowledge.
• Developed and implemented new styling services to enhance client satisfaction and retention.
• Managed inventory levels, ensuring availability of products for optimal service delivery.
• Collaborated with management on marketing initiatives to promote new services and increase foot traffic.