Sarah Lockley
Bethlehem,PA
Summary
Worked in retail for over a decade. Currently serve as a relationship banker. Display a friendly demeanor while acquiring skills quickly. Communicate effectively and accept constructive feedback. Exhibit determination and dedication as core strengths in work ethic. Adapt to new situations successfully. Value collaboration within a strong team to achieve objectives.
Overview
14
14
years of professional experience
Work History
Relationship Banker
Community Bank
09.2025 - Current
- Cultivated strong client relationships through personalized banking solutions and proactive communication.
- Analyzed customer financial needs to recommend appropriate products, enhancing client satisfaction and retention.
- Mentored junior bankers on best practices in customer engagement and product knowledge, fostering professional development.
- Facilitated cross-selling of financial products by identifying opportunities during client interactions, driving revenue growth.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
- Pioneered digital banking tutorial for clients, facilitating shift towards digital platforms.
Assistant Manager
Biglots
01.2012 - 02.2025
- Directing accurate front-end organization and customer service
- Attending customers, completing and problem solving.
- Meeting all requirements needed for rewards cards, surveys and credit card applications, insurances and leasing programs.
- Signing, completing, submitting paperwork for store operations.
- Submitting store inquires, checking updates and requests need by scheduled date.
- Opening and closing store operations.
- Preparing for store inventory.
- Preparing store organization, proper item number, recording damaged products and safety hazards.
- Filing work orders for store repairs.
- Merchandising and setting according to Planograms.
- Unloading truck and distributing merchandise.
- Proper cleanliness and organization of warehouse.
- Scheduling and shift coordination.
- Updating all advertisements and postages.
- Price adjusting and inventory editing.
- Interviewing and training new hires.
- Payroll
- Travel for training new store openings
Education
Associates Certification - Medical Billing and Coding
Northampton Community college
Bethlehem, PA05-2026
High school Diploma - undefined
William Allen
Allentown, PA01-2007
Skills
- Achieved high customer satisfaction levels through dedicated service efforts
- Resolved conflicts swiftly, fostering positive relationships among stakeholders
- Empowered teams to excel through strong leadership and collaboration
- Delivered projects on time while managing multiple priorities effectively
- Enhanced customer experience through timely product acknowledgments
- Strengthened communication channels through excellent interpersonal skills
- Built a trustworthy reputation by demonstrating integrity in all interactions
- Maintained a high standard of detail in all deliverables
- Delivered consistent results through dependable work practices
Timeline
Relationship Banker
Community Bank
09.2025 - Current
Assistant Manager
Biglots
01.2012 - 02.2025
Associates Certification - Medical Billing and Coding
Northampton Community college
High school Diploma - undefined
William Allen