Sarah Lopez
Tukwila,WA
Summary
Dynamic professional with a proven track record at Comfort Dental, adept in patient scheduling and offering exceptional customer service. Skilled in dental terminology and fluent in Spanish, I excel in creating a welcoming environment and improving operational efficiencies. Demonstrated ability to multitask and maintain cleanliness, ensuring patient satisfaction and streamlining office operations.
Overview
12
12
years of professional experience
Work History
Dental Receptionist
Comfort Dental
02.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Open Dental
Amazon Fresh
Amazon Fresh
01.2022 - 01.2023
- Streamlined order fulfillment process, reducing shipping times and ensuring timely deliveries for customers.
- Conducted thorough product research to identify profitable niches in the marketplace, resulting in successful product launches.
- Increased product sales by optimizing Amazon listings with keyword research and market analysis.
- Monitored account health to maintain good standing with Amazon, leading to improved seller metrics.
Dental Receptionist
Dental Excellence
04.2019 - 04.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Proficient in Open Dental
Babysitter
N/A
01.2013 - 01.2018
- Love working with children
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
Skills
- Phone and Email Etiquette
- Dental Terminology
- Excellent multitasking capability
- Appointment Scheduling
- Punctual and Reliable
- Incoming Call Reception
- Maintaining cleanliness
- Patient Scheduling
- Spanish Fluency
- Love working with children
Timeline
Dental Receptionist
Comfort Dental
02.2023 - Current
Amazon Fresh
Amazon Fresh
01.2022 - 01.2023
Dental Receptionist
Dental Excellence
04.2019 - 04.2022
Babysitter
N/A
01.2013 - 01.2018