Sarah Lopp
Battle Creek,MI
Summary
Dynamic and results-oriented professional with extensive experience in customer service and cash handling at Firekeepers Casino. Proven ability to enhance guest satisfaction through efficient operations and friendly interactions. Skilled in maintaining cleanliness and managing inventory, consistently exceeding expectations in fast-paced environments. Committed to delivering exceptional service and fostering positive relationships.
Overview
12
12
years of professional experience
Work History
Gas Station Clerk
Sunoco Gas Station
01.2025 - Current
- Maintained clean and orderly work station.
- Checked customer identification for cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.
Hotel Front Desk Supervisor
Firekeepers Casino
04.2018 - 10.2024
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
Front Desk Clerk
Baymont Inn Downtown
06.2014 - 06.2016
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
Cashier Helper
Frontier Market
07.2013 - 07.2014
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
- Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
- Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
- Managed lines during peak hours effectively, maintaining order while keeping customers satisfied.
Education
High School Diploma -
Battle Creek Central High School
100 W Van Buren Street 06-2008
Skills
- Customer service and assistance
- Cleanliness and hygiene
- Operating cash register
- Stocking shelves
- Cash handling expertise
- Inventory maintenance
- Lottery ticket sales
Lead Management Innovation
LEAD was a management conference that Firekeepers had while I was a supervisor there. We learned leadership skills and how to grow a sucessful team.
Timeline
Gas Station Clerk
Sunoco Gas Station
01.2025 - Current
Hotel Front Desk Supervisor
Firekeepers Casino
04.2018 - 10.2024
Front Desk Clerk
Baymont Inn Downtown
06.2014 - 06.2016
Cashier Helper
Frontier Market
07.2013 - 07.2014
High School Diploma -
Battle Creek Central High School
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