Sarah-Louise Corichi
Des Moines,WA
Summary
Dedicated hospitality professional with expertise in reservations, team coordination, and guest services. Skilled in communication and conflict resolution, consistently fostering high levels of customer satisfaction. Eager to leverage existing skills while exploring new opportunities within the hospitality industry.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Server/Bartender/Supervisor
Anthonys Homeport
DesMoines, Washington
04.2024 - Current
- Served guests in Anthony's Homeport dining room with attentive table service.
- Mixed cocktails and poured beverages behind bar during peak service periods, ensuring timely service.
- Recommended menu items, wines, and cocktails to enhance guest satisfaction and dining experience.
- Took food and drink orders using POS system and guest check procedures.
- Communicated with kitchen and bar staff to coordinate smooth service flow.
- Engaged customers in friendly conversation, creating a welcoming atmosphere and fostering repeat visits. with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Handled cash, credit cards, and closing duties at end of shifts.
- Created a positive first impression by greeting guests with enthusiasm. with friendliness and professionalism.
Lead Hostess
Salish Lodge
Snoqualmie, Washington
12.2023 - 06.2024
- Managed seating flow with reservation lists and wait times, optimizing guest experience during peak hours.
- Coordinated guest reservations, ensuring professional service standards were upheld in all interactions.
- Coordinated table assignments with servers and kitchen staff.
- Resolved front-of-house concerns with calm, professional communication.
- Assisted with special requests for celebrations and accessibility needs.
- Cultivated relationships with regular customers, fostering loyalty and encouraging repeat business.
- Delegated tasks effectively to ensure smooth operations during busy shifts. to other hostesses based on their skill level or experience.
Regional Manager
Snoqualmie Holdings
Snoqualmie, Northbend, Maltby and Snohomish, Washington
04.2022 - 12.2023
- Coordinated store managers and supported daily team performance
- Implemented company policies across Snoqualmie Holdings locations
- Scheduled staffing plans and adjusted coverage for regional needs
- Resolved escalated customer issues and employee concerns
- Prepared regional reports for senior leadership review
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Addressed employee relations issues and established plans to handle issues consistently and efficiently.
- Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
Education
High School Diploma -
Bellevue College
Bellevue, WASkills
- POS system management
- Reservation systems
- Food safety
- Customer satisfaction
- Problem solving
- Conflict resolution
- Verbal communication
- Professional poise
- Composed demeanor
Certification
- Serve Safe Food Handlers Certificate
- Class 12 Liquor License
Timeline
Server/Bartender/Supervisor
Anthonys Homeport
04.2024 - Current
Lead Hostess
Salish Lodge
12.2023 - 06.2024
Regional Manager
Snoqualmie Holdings
04.2022 - 12.2023
High School Diploma -
Bellevue College