Sarah Ludwig
Wheaton,IL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Operations / Customer Service Manager
Veolia Water Technologies - ELGA LabWater
04.2016 - Current
- Successfully manage customer service team, both in office and remote, while ensuring high level of customer satisfaction.
- Facilitate clear communication between departments, ensuring seamless resolution of customer concerns in timely manner.
- Reduced number of credit notes due to internal error by 20% by identifying trends, making process improvements and providing training to responsible departments, when necessary.
- Manage customer accounts, purchase and sales orders, price lists, RMAs, warranties, invoicing and tax details, ensuring seamless transactions.
- Streamlined order entry process to allow customer service team to increase their daily sales order creation from average of 20 sales orders per person per day to 45 sales orders per person per day.
- Develop and nurture interdepartmental relationships by fostering healthy work climate, which boosts commitment, engagement and performance.
Executive Assistant to Engineering
Veolia Water Technologies
01.2014 - 03.2016
- Orchestrated compilation and analysis of key data, facilitating informed executive decision-making.
- Collaborated on special projects to improve overall business operations within organization efficiently.
- Managed executive calendars, scheduling meetings, appointments and coordinating travel arrangements to optimize time.
- Coordinated event support and crafted professional presentations, brochures, and business cards while effectively managing office supplies.
Executive Assistant to Sales & Engineering
Reliance Gear Corporation
01.2012 - 01.2014
- Developed and upheld standard operating procedures to streamline management and evaluation of critical performance metrics.
- Processed purchase orders, sales orders, and request for quotations, in addition to restructuring management of ITAR-sensitive documents and contributing to trade show preparations and web content development.
Executive Assistant to Superintendent
Community High School District #94
01.2011 - 01.2012
- Facilitated improved communication across executive, staff, and supplier channels by organizing board meetings and preparing essential documents, contributing to enhanced operational efficiency.
- Coordinated policy updates and maintained effective correspondence flow, managing Superintendent's schedule and travel logistics, while proficiently handling inquiries and scheduling.
Administrator / Executive Assistant
Western DuPage Special Recreation Association, WDSRA
01.2008 - 01.2011
- Optimized board meeting operations by preparing essential documents and maintaining donor databases, alongside coordinating registration for key annual events.
- Managed payroll, asset tracking, and financial reporting, while ensuring effective communication channels and preparing data analysis for executive decision-making.
Account Manager / Inside Sales Representative
Fast-Rite International
01.2005 - 01.2008
- Oversaw account management for diverse customer base, effectively managing purchase orders and optimizing vendor quote evaluations to enhance operational efficiency.
- Facilitated logistics coordination for various professional engagements and systematically conducted market research, contributing to informed business strategies.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Education
General Studies
College of DuPage
Glen Ellyn, ILSkills
- Customer service optimization
- Proficient in Microsoft Office Suite, Google Suite
- CRM database management: JD Edwards, SAP, Salesforce
- KPI, metric reporting and analysis
- Process development and implementation
- Order management
- Leadership, training and team development
- Exceptional communication; written and verbal
- Extreme attention to detail
- Problem-solving abilities
- Strong multi-tasking abilities
- Empathy and interpersonal skills
Timeline
Operations / Customer Service Manager
Veolia Water Technologies - ELGA LabWater
04.2016 - Current
Executive Assistant to Engineering
Veolia Water Technologies
01.2014 - 03.2016
Executive Assistant to Sales & Engineering
Reliance Gear Corporation
01.2012 - 01.2014
Executive Assistant to Superintendent
Community High School District #94
01.2011 - 01.2012
Administrator / Executive Assistant
Western DuPage Special Recreation Association, WDSRA
01.2008 - 01.2011
Account Manager / Inside Sales Representative
Fast-Rite International
01.2005 - 01.2008
General Studies
College of DuPage
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