Sarah Ly
San Jacinto,CA
Summary
Dynamic professional with extensive experience in customer relationship management, dedicated to enhancing customer satisfaction and retention. Proven ability to leverage persuasive communication techniques to drive sales and cultivate lasting customer loyalty. Strong collaborator, consistently working alongside team members to achieve sales objectives while fostering a positive and engaging store environment. Committed to delivering exceptional service that exceeds customer expectations.
Overview
5
5
years of professional experience
Work History
Sales Associate
AT&T Advertising Solutions
01.2026 - 02.2026
- Guided customers in selecting tailored advertising solutions that met specific business needs.
- Performed follow-up calls to collect feedback on service satisfaction and identify areas for improvement.
- Aided customers in locating specific products, addressing inquiries, and providing tailored product recommendations.
Expo Runner
Birba Italian restaurant
04.2024 - 11.2025
- Organized and restocked supplies to support kitchen staff efficiency.
- Updated waitstaff on order status to enhance service flow.
- Communicated effectively with event staff to ensure a smooth flow of operations during the expo.
- Made sure food orders came out correctly for the customers.
- Delivered food orders promptly to ensure timely customer satisfaction.
Restaurant Hostess
Morongo Casino
12.2022 - 02.2023
- Greeted guests warmly and ensured a positive first impression.
- Monitored server availability and table turnover to efficiently seat guests and optimize dining flow.
- Provided menus and explained daily specials to patrons.
- Resolved customer complaints professionally, ensuring guest satisfaction and a welcoming atmosphere.
- Assisted serving staff, food runners, and bussers in maintaining an inviting dining room environment.
Sales Associate
Dollar General Store
05.2021 - 11.2021
- Processed customer transactions accurately using point-of-sale systems and cash registers.
- Oversaw payment processing to maintain precise till balances and support financial accuracy.
- Fostered connections with customers to enhance loyalty and retention.
Education
High School Diploma -
Tehachapi Adult School
Tehachapi, CA06-2020
Skills
- Customer engagement strategies
- High-quality client service
- Order management
- Transaction processing skills
- Dining environment maintenance
- Attentive listening
- Effective reading comprehension
- Time management
Timeline
Sales Associate
AT&T Advertising Solutions
01.2026 - 02.2026
Expo Runner
Birba Italian restaurant
04.2024 - 11.2025
Restaurant Hostess
Morongo Casino
12.2022 - 02.2023
Sales Associate
Dollar General Store
05.2021 - 11.2021
High School Diploma -
Tehachapi Adult School