Addison Smith
Herrin,IL
Summary
Results-driven individual known for improving operational efficiency and ensuring customer satisfaction. Expertise in conflict resolution and staff training, ready to contribute to a positive customer experience and enhance team performance.
Overview
1
1
year of professional experience
Work History
Sales Associate
Platos's Closet
Paducah, Kentucky
11.2025 - 02.2026
- Assisted customers in locating merchandise and provided product information.
- Maintained store appearance by organizing clothing racks and displays.
- Processed customer transactions accurately using point-of-sale systems.
- Collaborated with team members to restock inventory and manage sales floor.
- Handled customer inquiries and resolved issues efficiently and courteously.
- Participated in promotional events to enhance customer engagement and brand awareness.
- Trained new staff on store policies, procedures, and customer service standards.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Organized store by returning merchandise to proper areas and restocked displays.
- Computed purchases and received and processed cash or credit payment.
- Described merchandise and explained use, operation and care.
- Bagged or packaged purchases and wrapped gifts.
- Prepared merchandise for purchase or rental.
Manager in Training
Burger King
Paducah, Kentucky
06.2025 - 10.2025
- Assisted in training new team members on operational procedures.
- Managed inventory levels and ensured stock availability during shifts.
- Coordinated daily staff schedules to optimize labor efficiency.
- Enforced health and safety standards across food preparation areas.
- Provided excellent customer service by addressing guest inquiries promptly.
- Implemented procedures for maintaining cleanliness and organization in the restaurant.
- Assisted with cash handling and accurate transaction processing during shifts.
- Supported team leaders in achieving service goals through effective communication.
- Delegating employee assignments, monitored progress and evaluated performance.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Participated in team meetings to discuss project progress and challenges.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
Education
High School Diploma -
Penn Foster
Online 07-2024
Skills
- Customer service and support
- Staff training and development
- Conflict resolution strategies
- Operational efficiency
- Time management skills
- In-person and phone communication
- Attention to detail
- Problem solving techniques
- Event coordination
- Exceptional customer service
- Teamwork and collaboration
- Cleaning methods
- Flexible scheduling
- Rapport building
- Hospitality and accommodation services
- Upselling and cross-selling strategies
- Store operations management
- Verbal and written communication skills
- Reading comprehension abilities
- Cash register operation and accuracy
- Guest relations management
- Customer engagement strategies
Timeline
Sales Associate
Platos's Closet
11.2025 - 02.2026
Manager in Training
Burger King
06.2025 - 10.2025
High School Diploma -
Penn Foster