Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Voss

Troy,MO

Summary

Reliable professional with a proven track record in creating positive rapport with clients and co-workers. Goal driven, trustworthy, and dependable employee who is eager to continue to learn and is experienced in fast-paced work environments.

Overview

8
8
years of professional experience

Work History

Single Point of Contact Sr.

Cenlar FSB
O'Fallon, MO
05.2021 - Current
  • Began as Mortgage Servicing Professional Sr., promoted to SPOC 12/2021, then SPOC Concierge Team 2/2022.
  • Handles inbound and outbound calls ensuring all activity is properly documented and coded in the appropriate system. Handle escalated account call backs.
  • Utilizes professional communication and negotiation skills to resolve delinquent accounts.
  • Educates the borrower on loss mitigation options available and the documents needed to determine program eligibility.
  • Performs in accordance with the Fair Debt Collection Practices Act as well as all state and local collection laws.
  • Services delinquent mortgage loan accounts in accordance with all client, investor, mortgage insurer, regulatory, Federal, State, and local guidelines.

Medical Assistant

Esse Health
Lake St. Louis, MO
10.2019 - 05.2021
  • Organized and prioritized work to complete assignments in a timely, efficient manner.
  • Monitored hospital electronic medical record reports daily.
  • Obtained and completed referral reports.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assisted physicians with examinations, procedures, preparation of patients, and vital sign procedures.
  • Triaged calls, scheduled appointments, processed incoming faxes, scanned documents, informed patients of test results.

Medical Assistant

SSM Health
St. Charles, MO
12.2015 - 10.2019
  • Worked in a float position for multiple specialty offices in multiple roles as needed.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Cleaned, stocked, and prepared examination rooms for patients.
  • Escorted patients to examination rooms and prepared them for physicians.
  • Assisted physicians with examinations, procedures, preparation of patients, and vital sign procedures.
  • Triaged calls, scheduled appointments, processed incoming faxes, informed patients of test results.

Education

High School Diploma -

Cornerstone Christian School

Skills

  • Attention to detail
  • Customer Service
  • Multitasking
  • Verbal and written communication
  • Microsoft Word
  • Outlook
  • OneNote
  • Excel

Timeline

Single Point of Contact Sr.

Cenlar FSB
05.2021 - Current

Medical Assistant

Esse Health
10.2019 - 05.2021

Medical Assistant

SSM Health
12.2015 - 10.2019

High School Diploma -

Cornerstone Christian School

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Sarah Voss