Sarah Macias
Hawkinsville,GA
Summary
Customer-oriented Account Representative with extensive experience in relationship building and partnership cultivation. Core competencies include client relationship management, effective communication, and adaptability in fast-paced environments. Recognized for delivering high-quality results under pressure and fostering collaboration for optimal business success.
Overview
7
7
years of professional experience
Work History
Provider Account Representative
Outsource Medical Billing
Miami, FL
05.2024 - Current
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Resolved discrepancies between customers' remittances and invoices received.
- Answered providers inquiries regarding billings, payments, account status.
- Maintained accurate records of collections, adjustments and denials in the system.
- Generated periodic reports summarizing account balances and collection activities.
Team Lead
Smoothie King
Warner Robins, USA
07.2021 - 05.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Trained new staff in relevant processes and procedures.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
EVV Compliance Coordinator
Diverse Home Care Services
Remote
02.2021 - 07.2021
- Research and resolve errors in Electronic Visit Verification systems; resulting in information accurately imported into the EVV system and the correct billing of claims to payers
- Provide support in implementing improvements to processes and electronic information systems to ensure ongoing efficiency across the organization
- Monitoring and trending EVV data to ensure procedures and processes are working properly
Patient Access Representative
Broward Community and Health Centers
Hollywood, USA
07.2020 - 02.2021
- Interview incoming patients during intake
- Accept insurance information and communicate with coverage providers
- Log patient information digitally and maintain records
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
Medical Receptionist
Warner Robins OBGYN
Warner Robins, USA
02.2018 - 05.2020
- Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
- Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Keeps patient appointments on schedule by notifying providers of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
Education
High School Diploma -
Ernest Saloom Academy
05.2014
Associate of Science - Nursing
Middle Georgia State University
Macon, GASkills
- Proficient in Microsoft Office
- Proficient in EHR Systems
- Exceptional organizational skills
- Ability to multitask in a fast paced environment
- Scheduling
- Time Management
Timeline
Provider Account Representative
Outsource Medical Billing
05.2024 - Current
Team Lead
Smoothie King
07.2021 - 05.2022
EVV Compliance Coordinator
Diverse Home Care Services
02.2021 - 07.2021
Patient Access Representative
Broward Community and Health Centers
07.2020 - 02.2021
Medical Receptionist
Warner Robins OBGYN
02.2018 - 05.2020
High School Diploma -
Ernest Saloom Academy
Associate of Science - Nursing
Middle Georgia State University
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