Jenny Calderon
Barnegat,NJ
Summary
Dynamic Senior Licensed Account Representative at NJM with a proven track record in customer relationship management and conflict resolution. Expertly generated new business opportunities while delivering exceptional service to Spanish-speaking clients. Skilled in negotiation and effective communication, consistently exceeding sales objectives and fostering strong client rapport.
Overview
33
33
years of professional experience
Work History
Senior Licensed Account Representative
NJM
Hammonton, USA
01.2017 - Current
- Handle significant call volume.
- Assess needs of potential insureds and recommend coverage and product options.
- Cultivate rapport with insureds and prospective insureds to instill confidence in abilities to address insurance needs.
- Leverage skills to uncover information that may not surface easily
- Manage sales objectives, ensuring top-tier white glove service complemented by thorough follow-ups.
- Generated new business opportunities for Auto, Homeowners, and Umbrella insurance in New Jersey, Pennsylvania, Connecticut, Maryland, and Ohio.
- Maintain and service existing policies.
- Provide comprehensive service to Spanish-speaking insures ensuring clear understanding and support.
Full Time Switchboard Operator
NJM
West Trenton, USA
04.2016 - 01.2017
- Manage high volume inbound calls.
- Assess caller needs and route to appropriate department.
Part Time Cash office Associate
Kohl’s
Manahawkin, USA
11.2014 - 06.2016
- Balanced daily receipts for high-volume store, auditing 17 registers for accuracy.
- Processed and prepared daily deposits to ensure timely bank submissions.
- Balanced, prepared and audited cash on hand.
- Audited and balanced safe.
Part Time Customer Service Associate
Kohl’s
Manahawkin, USA
11.2014 - 06.2016
- Oversaw Customer Service Desk operations with minimal management oversight.
- Resolved customer concerns to enhance satisfaction and loyalty.
Managed returns efficiently to streamline inventory processes.
Processed payments and credits accurately for timely transactions.
Handled incoming calls to address inquiries and provide assistance. - Manage high-volume cash transactions and execute vendor return processing.
Full Time BDC Appointment Setter
Causeway Family Auto Dealership
Manahawkin, USA
01.2015 - 04.2016
- Managed calls in a high volume business development center.
- Managed inbound calls for Honda, Nissan, Ford and, Lincoln service centers.
- Scheduled customer’s services for routine, diagnostic, and recall services.
- Assisted in ordering and contacting customers with recall issues.
Independent Consultant
It Works Global
01.2013 - 01.2015
- Ran a home based business networking, booking appointments, locating and booking vendor events, making presentations, ordering, bookkeeping.
Customer Service Credit and Collections
Verizon Communications
Ewing, USA
01.1997 - 01.2012
- Managed high volume incoming calls for the mid-Atlantic region for both business and residential customers.
- Negotiated payment, and investigated payment disputes.
- Implemented state regulatory requirements suspended and restored services.
- Determined and issued service related credits.
- Managed disputes with third party provides, resolved Board of Public Utilities complaints.
Counselor
Women Aware
New Brunswick, USA
01.1993 - 01.1997
- Managed hot line calls, provided options, facilitated support groups, provided court assistance, housing assistance, shelter, and Transportation.
Education
BA - Psychology
St. John’s University
Staten Island, NY01.1994
Associate of Arts - Liberal Arts
Middlesex County College
Edison, NJ01.1992
Bachelor of Arts - Liberal Arts
Kean University
Union, NJ01.1987
High school or equivalent -
Perth Amboy High School
Perth Amboy, NJ01.1985
Skills
- Customer relationship management
- Problem solving
- Conflict resolution
- Proficient in Microsoft Office
- Fluent in Spanish
- Negotiation skills
- Effective communication and rapport building
- Team collaboration
Timeline
Senior Licensed Account Representative
NJM
01.2017 - Current
Full Time Switchboard Operator
NJM
04.2016 - 01.2017
Full Time BDC Appointment Setter
Causeway Family Auto Dealership
01.2015 - 04.2016
Part Time Cash office Associate
Kohl’s
11.2014 - 06.2016
Part Time Customer Service Associate
Kohl’s
11.2014 - 06.2016
Independent Consultant
It Works Global
01.2013 - 01.2015
Customer Service Credit and Collections
Verizon Communications
01.1997 - 01.2012
Counselor
Women Aware
01.1993 - 01.1997
BA - Psychology
St. John’s University
Associate of Arts - Liberal Arts
Middlesex County College
Bachelor of Arts - Liberal Arts
Kean University
High school or equivalent -
Perth Amboy High School