Shaquayah Lawton
Ewing,USA
Summary
Customer-focused professional with a strong background in managing client relationships and resolving inquiries. Proven ability to coordinate operations and maintain accurate records, ensuring a seamless experience for diverse populations. Adaptable and dedicated to applying skills gained to enhance customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed Account Representative
New Jersey Manufacturers Insurance
West Trenton, NJ
04.2023 - Current
- Reviewed, quoted, and bound Auto, Home, and Umbrella insurance policies, ensuring compliance with industry standards.
- Provided tailored coverage options to meet individual needs and facilitate seamless transactions.
- Coordinated policy renewals, ensuring timely processing of documentation to enhance customer satisfaction.
- Resolved customer inquiries and complaints effectively through clear communication.
- Served as primary contact and support for maintaining account information and opening and closing accounts.
- Collaborated with underwriting teams to assess risk and develop coverage options.
- Reviewed contracts, invoices and other documents for accuracy.
- Ensured compliance with company policies and industry regulations.
- Provide procedurally accurate, effective and independent response to new and existing inquiries related to Personal Lines Insurance.
Appointment Coordinator
Bucks County Smiles
Yardley, PA
07.2022 - 04.2023
- Scheduled patient appointments and emergencies while enhancing patient experience by explaining procedures and expectations.
- Acted as a liaison between patients and the practice, facilitating communication over phone and in the office.
- Coordinated with other departments to ensure timely resolution of patient needs.
- Strategically scheduling doctors to meet production goals.
- Collect payments and submit insurance claims
Patient Coordinator
Brookside Dental Arts
Pennington, NJ
11.2021 - 02.2022
- Display exceptional customer service to patients
- Schedule appointments for patients
- Confirm appointments with patients via phone or email
- Coordinated with referrals and scheduled appointments to facilitate resolution of outstanding procedures and communicated relevant updates.
- Maintain patient accounts and treatment records
- Communicated treatment plan cost breakdown to patients, ensuring transparency and understanding of financial responsibilities.
- Present and explain all treatment plans involving out of pocket costs to patients
- Processed authorization and predeterminations.
- Verified insurance benefits, ensuring data accuracy to support patient claims and streamline reimbursement processes.
- Obtained necessary benefit information from insurers to assist patients with their claims.
- Submit insurance claims on patient’s behalf
- Ensured timely delivery of correspondence by sorting and organizing mail.
Orthodontic Manager/ Treatment Coordinator
Night and Day Dental
Raleigh, NC
11.2017 - 06.2021
- Manage entire orthodontic schedule
- Verify insurance benefits
- Create contracts and review payment options with patients
- Review patient insurance documents and determine what procedures will be covered in addition to required deductibles
- Maintain and order office and dental supplies as requested by attending dental staff
- Experience maintaining a professional level of patient privacy in accordance with HIPAA procedures
- Deliver and review treatment plan with patients
- Create, and collect payments for treatment
- Ensure patient accounts are current and accurate
- Research insurance benefits and file claims on patients' behalf
- Accurately key in sensitive data
- Interview new hires
- Conduct performance reviews
- Utilized various software programs to enhance patient care delivery
- Reconcile and balance reports
- Transfer patients and patient information between dental offices
- Point of contact for all orthodontic needs
Patient Coordinator/ Technician
Braces U Orthodontics
Cheyenne, WY
03.2017 - 11.2017
- Present and explain contracts to new patients
- Accurately enter patient data into system
- Schedule future appointments
- Maintain patient confidentiality
- Collect payments for treatment
- Create training processes
- Refer patients to specialists
- Train and guide new employees
- Check insurance eligibility
Front Desk Coordinator/ Dental Assistant
New Image Dental
Cheyenne, WY
07.2015 - 03.2017
- Develop patient referrals
- Screen and Evaluate Resume’s for Manager
- Enter data to patient files
- Track office production
- Provide various referral sources
- Trained new dental assistants
- Explain Treatment Procedures
- Administer new hire assessments
- Answer phones using proper etiquette.
- Update and preserve patient records
- Plan and lead staff meetings
- Create and present visual aides to Office Manager and Doctor.
- Prepare new patient charts/files
- Create and process insurance claims.
- Resolve insurance disputes.
Emergency Action Controller
U.S Air Force
12.2010 - 06.2012
- Accurately recorded and reported classified information.
- Alert base of potential disasters.
- Informed base commander and other commanding officers of daily events.
- Maintained the schedules of commander and commanding officers.
- Recommended solutions to base commander and other commanding officers.
- Received and/or directed a high volume of base phone calls.
- Retained communication with surrounding bases.
- Dispatched active convoys.
- Regularly tested communication equipment.
Education
High School Diploma -
Trenton High School
Trenton, NJSkills
- Policy writing
- Customer relationship management
- Insurance documentation
- Risk assessment
- Coverage options
- Appointment scheduling
- Claims processing
- Problem solving
- Conflict resolution
- Time management
- Multitasking
Certification
Licensed Insurance Producer in NJ, PA, CT and MD.
Timeline
Licensed Account Representative
New Jersey Manufacturers Insurance
04.2023 - Current
Appointment Coordinator
Bucks County Smiles
07.2022 - 04.2023
Patient Coordinator
Brookside Dental Arts
11.2021 - 02.2022
Orthodontic Manager/ Treatment Coordinator
Night and Day Dental
11.2017 - 06.2021
Patient Coordinator/ Technician
Braces U Orthodontics
03.2017 - 11.2017
Front Desk Coordinator/ Dental Assistant
New Image Dental
07.2015 - 03.2017
Emergency Action Controller
U.S Air Force
12.2010 - 06.2012
High School Diploma -
Trenton High School