Maria Virgillito
Jackson
Summary
Dynamic Licensed Account Representative with NJM Insurance Group, skilled in customer engagement and relationship management. Proven track record of enhancing client satisfaction through effective problem-solving and attention to detail. Adept at adapting to market changes, ensuring timely resolutions, and fostering teamwork to achieve organizational goals.
Overview
17
17
years of professional experience
Work History
Licensed Account Representative
NJM Insurance Group
09.2009 - Current
- Assisted clients with inquiries and resolved issues to enhance customer satisfaction.
- Learned product specifications and features to effectively support customers' needs and preferences.
- Adapted quickly to changes in product offerings and market trends to better serve clients' interests.
- Contacted customers to assess satisfaction and current needs.
Call Center Representative
Horizon BCBSNJ
05.2008 - 05.2009
- Managed high-volume inbound calls while maintaining call quality and customer satisfaction.
- Resolved customer inquiries efficiently, utilizing problem-solving techniques and product knowledge.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
No Degree - Business Administration
Ocean County College
Toms River, NJHigh School Diploma -
Manchester Township High School
Manchester, NJ06-1997
Skills
- Customer engagement
- Customer relationship management
- Document management
- Goal oriented
- Teamwork and collaboration
- Time management
- Attention to detail
Timeline
Licensed Account Representative
NJM Insurance Group
09.2009 - Current
Call Center Representative
Horizon BCBSNJ
05.2008 - 05.2009
No Degree - Business Administration
Ocean County College
High School Diploma -
Manchester Township High School
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