Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Mack

Placerville,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Assembly Line Assistant

Sansons' Creamery
01.2023 - 03.2023
  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Boxed, labeled, and transported items to support assembly operations.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Troubleshot assembly line to repair malfunctions and avoid disruptions.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Continuously checked products for quality assurance according to strict guidelines.

Customer Service Representative

Nordstrom Rack
12.2022 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Cashier

CVS Pharmacy
01.2017 - 06.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Education

High School Diploma -

Life Academy
Placerville, CA
07.2017

Skills

  • Account Management
  • Plates Presentation
  • Business Development Understanding
  • Reading Comprehension
  • Order Fulfillment
  • Money Handling Abilities

Timeline

Assembly Line Assistant

Sansons' Creamery
01.2023 - 03.2023

Customer Service Representative

Nordstrom Rack
12.2022 - 07.2023

Cashier

CVS Pharmacy
01.2017 - 06.2020

High School Diploma -

Life Academy

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Sarah Mack