Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Madland

Claremore,OK

Summary

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

8
8
years of professional experience

Work History

Collections Agent

Capital One
03.2016 - 07.2024
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Increased productivity levels through efficient time management and prioritization of daily tasks.

Server

Main Street Tavern
07.2020 - 10.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

Radiology - Medicine (Pre-Medicine)

Tulsa Community College
Tulsa, OK

Skills

  • Payment Arrangement
  • Skip Tracing
  • Collections processing
  • Account Management
  • Goals and performance
  • Debt Negotiation

Timeline

Server

Main Street Tavern
07.2020 - 10.2020

Collections Agent

Capital One
03.2016 - 07.2024

Radiology - Medicine (Pre-Medicine)

Tulsa Community College

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Sarah Madland