Overview
Work History
Skills
Timeline
Generic

Sarah Manchester

Fall River,Ma

Overview

22
22
years of professional experience

Work History

Shift Lead/Key Holder

Dunkin Donuts
07.2023 - Current
  • Enhances customer satisfaction through effective conflict resolution, prompt and friendly service.
  • Helps train new and current employees on company policies, procedures, and best practices for optimal performance.
  • Collaborates with management to develop strategies for improving overall store operations.
  • Maintains a clean and organized work environment, ensuring safety standards were met consistently.
  • Baking

Learning Ambassador , Process Trainer

Amazon Fulfillment Center
09.2017 - 03.2023
  • As a fast paced team player, and creative problem solver in any role required, consistently exceeds expectations and production goals
  • Shows leadership through example, by following and coaching upon Amazon Network Standard Procedures
  • With an extensive background in management, customer service, and training employees … Combines this knowledge with warehouse experience to create very successful and thorough techniques while training
  • Has worked as a Process Trainer in the Learning Department with administrative responsibilities
  • Continues to work along with the Learning Department as an Ambassador
  • Responsibilities: Data Entry and Recording, Performing PIT File and Associate Audits, Training and Mentoring, Works along with Excel, Powerpoint, and Microsoft Word, Organizes and Leads Team Members, Ensures Safety through training and enforcement of policies
  • Certified to Train in all of these processes: PICK, PACK, SHIP DOCK, PPQA, Hazmat and Code of Conduct classes
  • Certified to Train in PIT 101 and PIT Practical Training for most Raymond Powered Industrial Trucks such as: Order Picker (wire guided), Reach Truck, Stand up forklift and Clamp, Center Rider
  • Process Path Quality Assurance (PPQA): with a keen eye for detail and a bias for action, ensures an excellent customer experience through quality and pace … resulting in prompt delivery for the customer
  • Retrieves critical pull time items, Solves issues regarding product labeling, Submitting tickets and retrieving missed out items, Recording and entering data into the system, Monitoring Associates performance and coaching accordingly
  • Adept at working with people: Excels at training in all known paths, Certified in Training on various Raymond Powered Industrial Trucks
  • Excellence in Quality: Process Path Quality Assurance trained (PPQA)
  • Is very proud to be part of a team that helped train to ensure a 40% decrease in PIT incidents in 2019 PEAK.

General Manager

Honey Dew Donuts
11.2007 - 01.2012
  • Safety, Security and procedures, Motivates team members to exceed customer expectations, Staffing, Training and Development, Customer Relations, Problem Resolution, Strategic Planning for Business and Development, Cash Controls and Deposits, Inventory Control, Purchasing and Sales, Has been relocated, by various employers, to help organize, lead, and build sales in other stores, Devised, implemented, and enforced, new policies and procedures, Regular meetings with staff to ensure quality performance and customer satisfaction.

General Manager/Asst. Manager/Supervisor

Red’s Quick Zone
08.2002 - 11.2007
  • Safety, Security and procedures, Motivates team members to exceed customer expectations, Staffing, Training and Development, Customer Relations, Problem Resolution, Strategic Planning for Business and Development, Cash Controls and Deposits, Inventory Control, Purchasing and Sales, Has been relocated, by various employers, to help organize, lead, and build sales in other stores, Devised, implemented, and enforced, new policies and procedures, Regular meetings with staff to ensure quality performance and customer satisfaction.

Skills

  • General Management and Store Operations
  • Training and Development
  • Data Entry and Recording
  • Performing PIT File and Associate Audits
  • Organizes and Leads Team Members
  • Ensures Safety through Training and Upkeep of Policies
  • Was Amazon certified to Train in PICK, PACK, SHIP DOCK, PPQA, Hazmat and Code of Conduct classes
  • Was Amazon Certified to Train in PIT 101 and PIT Practical Training for most Raymond Powered Industrial Trucks such as Order Picker (wire guided), Reach Truck, Stand up forklift and Clamp, Center Rider
  • Process Path Quality Assurance (PPQA)
  • Retrieves critical pull time items
  • Solves issues regarding product labeling
  • Submitting tickets and retrieving missed out items
  • Recording and entering data into the system
  • Monitoring Associates performance and coaching accordingly
  • Adept at working with people
  • Excellence in Quality
  • Process Path Quality Assurance trained (PPQA)
  • Helped train to ensure a 40% decrease in PIT incidents in 2019

Timeline

Shift Lead/Key Holder

Dunkin Donuts
07.2023 - Current

Learning Ambassador , Process Trainer

Amazon Fulfillment Center
09.2017 - 03.2023

General Manager

Honey Dew Donuts
11.2007 - 01.2012

General Manager/Asst. Manager/Supervisor

Red’s Quick Zone
08.2002 - 11.2007

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Sarah Manchester