Sarah Manny
San Antonio,TX
Summary
Dynamic professional with a proven track record in the wellness and financial sectors, notably at 36 Oaks Country Retreat. Excelled in client retention through exceptional service and expertise in money handling and customer relationship management. Skilled in data accuracy and creating efficient, welcoming environments, demonstrating a blend of technical proficiency and interpersonal skills.
Overview
22
22
years of professional experience
Work History
Massage Therapist
36 Oaks Country Retreat
05.2020 - 08.2024
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained client treatment records and designed long-term care programs for return customers.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
Data Entry Clerk
American Gunsmithing Institute
12.2004 - 10.2005
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Corrected data entry errors to prevent duplication or data degradation.
- Followed data entry protocols, rules and regulations.
- Used computer software to store and retrieve data.
Bank Teller
West America Bank
10.2002 - 10.2004
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Handled various accounting transactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Education
Cosmetology License - Cosmetology
Marinello School of Beauty
Napa, CA01.2011
Massage Certification - Massage Therapy
Napa Valley School of Massage
Napa, CA05.2007
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Getting to know and help customers by name
- Loading and unloading ATM cash
- Helping customers choose the right account for them
Timeline
Massage Therapist
36 Oaks Country Retreat
05.2020 - 08.2024
Data Entry Clerk
American Gunsmithing Institute
12.2004 - 10.2005
Bank Teller
West America Bank
10.2002 - 10.2004
Cosmetology License - Cosmetology
Marinello School of Beauty
Massage Certification - Massage Therapy
Napa Valley School of Massage
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