SARAH MARSHALL
Inogen Oxygen
Beresa,Oh
23
years of professional experience
Customer service professional with over 10 years of experience in the field. Skilled effectively communicating with customers and providing exceptional service. A dedicated problem-solver who is committed to resolving customer issues and ensuring their satisfaction. Looking to leverage my expertise and passion for helping people in a customer service role.
Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant an impact in a dynamic environment.
Experienced with project coordination, ensuring tasks are completed on time and within scope. Utilizes strong planning and organizational skills to manage resources effectively. Track record of enhancing team collaboration and streamlining workflows to drive project success.
Work History
Inogen Lead Intake II Coordinator
3 Years- Coordinated daily service workflows, ensuring accurate scheduling and timely task completion.
- Tracked customer requests and updated records within internal systems for consistent follow-through.
- Communicated with cross-functional teams to resolve order issues and maintain service continuity.
- Prepared documentation, reports, and correspondence with strong attention to detail.
- Monitored case status and prioritized urgent requests to support efficient operations.
- Maintained accurate data entry across spreadsheets and database systems.
- Assisted with process improvements to reduce delays and strengthen team coordination.
Billing Customer Service
5 Years 5 Months- Assisted patients with billing concerns, directing them to appropriate departments for resolution
- Resolved charge disputes and processed payments efficiently
- Helped patients resolve issues on their bill
- Managed insurance claim submissions and allocated claims
- Ran insurance and allocated claims
- Managed a high volume of calls, averaging 80-100 per day
- Worked with electronic medical records (EMR)
- Guided patients in resolving billing issues to enhance satisfaction
- Typed at a rate of 40+ words per minute
- Navigated various software systems for billing
Visiting Angels Berea
2 Years 10 Months- Provided daily assistance with bathing, feeding, and hygiene maintenance for residents. Cooked meals, managed grocery shopping, provided companionship, and coordinated schedules to ensure residents received continuous care.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Store Manager
3 Years 1 Month- Opened store, placed orders, took inventory, ran the register, deposited funds at the bank, ordered new products, developed advertising ideas, answered phone calls, processed special product orders, assisted customers in finding products.
- Directed daily store operations, maintaining sales floor readiness and service standards.
- Managed inventory control, ordering, and stock rotation to support product availability.
- Scheduled and coached staff to improve coverage, accountability, and customer service.
Receptionist
1 Year 2 Months- Duties include: Answered multi-line phones to manage incoming calls efficiently, making appointments, checking in patients, pulling charts, verify insurance, file charts, bringing patients back into rooms, ran the front desk.
- Greeted patients and visitors, delivering courteous front-desk support in high-volume clinical environment.
- Registered patients accurately, verifying demographics, insurance details, and intake information.
- Answered multi-line phones, routed calls, and relayed urgent messages promptly.
Health Aide
2 Years 7 Months- Assisted resident with bathing, feeding, and maintaining hygiene to support overall well-being. Prepared meals, managed grocery shopping, and coordinated scheduling to ensure nutritional needs were met. Working as a team to ensure resident has 24-hour care.
- Assisted clients with bathing, dressing, grooming, and daily personal care routines.
- Monitored vital signs and reported changes in client condition to nursing staff.
- Prepared nutritious meals and supported prescribed dietary requirements.
Cashier/IceCreamArtist/Cook
5 Years 8 Months- Taking customer orders, making ice cream, cleaning, stocking and preparing food, frontend team lead, Counted cash drawer at shift's end. Trained new employees on operational procedures and customer service standards.
- Processed cash, card, and mobile payments accurately while balancing register transactions.
- Greeted guests promptly and delivered friendly service at counter and drive-thru.
- Reconciled orders with kitchen staff to ensure correct items and timely delivery.
Stna
9 Months- Assisted residents with bathing, feeding, and maintaining hygiene.
- Assessed resident needs and delivered daily personal care aligned with individualized care plans.
- Monitored vital signs and documented changes promptly for nursing review.
- Assisted residents with transfers, mobility, and safe ambulation using proper body mechanics.
Cashier
1 Year 1 Month- Handled customer order transactions, bagging, taking money, and maintaining a positive attitude.
- Processed cash, credit, and debit transactions with accuracy at checkout
- Scanned merchandise and verified pricing to support accurate customer totals
- Assisted customers with bagging, carryout, and checkout questions
Education
Diploma
Skills
Data management
Medical Terminology
HIPAA compliance
Payment processing
Customer service
Client engagement
Service coordination
Reception skills
Multi-line phone handling
Team collaboration
Problem-solving
Reviewing medical records
STNA skills
Demonstrating proper care
Promoting resident rights
Interpersonal communication
Interpersonal skills
Working with Bright tree
Sales Force
Noridian
Running insurance benefits
DME equipment
Timeline
Inogen Lead Intake II Coordinator
Inogen Oxygen
10.2023 - CurrentRead More
Billing Customer Service
RevenueGroup
03.2018 - 08.2023Read More
Visiting Angels Berea
STNA home healthcare
08.2013 - 06.2016Read More
Receptionist
Patient First
04.2011 - 06.2012Read More
Store Manager
Healthy By Choice
07.2010 - 08.2013Read More
Health Aide
HomeHealthCareAide
06.2009 - 01.2012Read More
Stna
OlmsteadManorCareCenter
04.2008 - 01.2009Read More
Cashier
GiantEagle
11.2004 - 12.2005Read More
Cashier/IceCreamArtist/Cook
BereaDairyQueen
02.2004 - 10.2009Read More
Berea High School
Diploma
Read More