SARAH MARTIN
United States
Summary
Experienced Credit and Collection Manager with 20+ years in diverse industries including manufacturing and finance. Achievements include significant revenue growth and reduced accounts receivable through strategic problem-solving and team development. Proficient in operational enhancements and leadership, ensuring effective project delivery. Excellent communication and adaptability support successful collaboration.
I have been on bereavement/sabbatical since February 2023, and I am currently pursuing advanced studies in Project Management and a Master's Degree at Cornell University.
Overview
15
15
years of professional experience
Work History
Credit/AR Manager & Governance Accountant
Codale Electric Supply
Salt Lake City, Utah
08.2021 - 02.2023
- Directed management of company A/R, DSO metrics, and A/R reporting activities.
- Credit assessment for new and existing clients.
- Developed credit policy and credit model to enhance approval efficiency.
- Finalize agreements on terms and conditions with vendors and customers.
- Collaborated with sales to strengthen customer relationships and maintain open A/R balance
- Manage and evaluate internal controls to facilitate process optimization and maintain regulatory compliance
- Executed enhanced A/R reporting prioritizing aging factors and generated comprehensive instructional content for system interface.
- Project Manager managing operations - Standards, Site Extensions, Internal Compliance.
- Managed Concur and generated T&E reporting.
- Direct WATT program (Women's Advocating for Today & Tomorrow) initiatives
- Conducted A/R operations on high value customers, focusing on invoice reconciliation, escalations and lien placement.
Director of Collections
Uown Leasing
Tampa, FL
10.2019 - 07.2021
- Supervised operations of collection call centers in Florida, Jamaica, and Mexico, ensuring effective domestic and international communication.
- Developed and implemented comprehensive collection strategy incorporating dialer, message, and voicemail campaigns.
- Enforced adherence to FDCPA and TCPA compliance standards via extensive quality control measures.
- Designed and executed state-of-the-art CRM application
Collection Manager - US Operations
Funding Circle
Denver, CO
10.2018 - 09.2019
- Supervised and analyzed vendor performance while enhancing quality assurance protocols using on-site evaluations, internal audits, and weekly sync calls.
- Created KPI reports and showcased analysis in weekly and monthly meetings for executive management.
- Developed a collections CRM program in collaboration with the Salesforce Project Manager, guided, and provided feedback during the build stage to resolve issues and improve user efficiency.
- Refined overall control in collection strategies through effective third-party vendor outsourcing, to achieve lower delinquency.
- Analyzed and communicated to investors the status of their portfolio of accounts.
- Developed and implemented collection policies and procedures in compliance with company regulatory requirements.
- Facilitated the hiring process and provided training for collection department team members.
- Validated complaints and executed affidavits; when applicable, testified on behalf of the company during the recovery of proceeds from defaulted loans.
Credit Manager
Hoyt Archery
Salt Lake City, UT
07.2016 - 09.2018
- Facilitated management of dealer relationships alongside Sales and Customer Service teams.
- Analyzed and constructed training manual for credit team to streamline processes and improve efficiencies.
- Established KPI and lag metrics to evaluate and influence results towards 1% charge-off rate
- Managed customer credit lines to guarantee product availability, enhance sales performance, and maintain healthy accounts receivable balances.
- Executed accounts receivable functions to enhance cash flow management.
Processed cash applications efficiently to ensure accurate financial records.
Reconciled invoices with purchase orders to maintain fiscal integrity.
Managed sales tax compliance to mitigate potential liabilities. - Assessed new account setup through analysis of credit and financial reports to establish creditworthiness.
Collection Manager
TimePayment Corporation
Burlington, MA
04.2008 - 07.2016
- Revamped performance and production metrics, aligning compensation plan with company goals.
- Screened applicants, onboarded new hires, and guided employee performance.
- Refined collection process achieving 50% reduction in delinquency alongside 25% cut in write-offs.
- Cultivated and sustained partnerships with vendors and clients.
- Cultivated five subordinates into effective supervisors.
- Conducted monthly and annual performance evaluations.
Education
Hotel/Restaurant Management -
Champlain College
Burlington, VTBachelor of Science - Economics
University of Utah
Salt Lake City, UTProject Management Certificate -
Cornell University
Ithaca, NYSkills
- Collection strategy and analysis
- Accounts receivable management
- Credit and risk assessment
- Cost data analysis
- Regulatory compliance
- KPI development
- GAAP reporting
- Internal controls and reporting systems
- Develop policies and procedures
- Customer/vendor/Stakeholder relationship management
- Performance evaluations
- Recruitment, hiring, managing, development, and training of employments
- Process Improvement, Project Management & Procurement oversight
- Contract negotiation
- MS Office
- QuickBooks
- SAP
- Oracle - NetSuite
- Sage
Timeline
Credit/AR Manager & Governance Accountant
Codale Electric Supply
08.2021 - 02.2023
Director of Collections
Uown Leasing
10.2019 - 07.2021
Collection Manager - US Operations
Funding Circle
10.2018 - 09.2019
Credit Manager
Hoyt Archery
07.2016 - 09.2018
Collection Manager
TimePayment Corporation
04.2008 - 07.2016
Hotel/Restaurant Management -
Champlain College
Bachelor of Science - Economics
University of Utah
Project Management Certificate -
Cornell University
Similar Profiles
Charles OliverCharles Oliver
Account Manager at Codale Electric Supply Inc.Account Manager at Codale Electric Supply Inc.
DALE CONDIEDALE CONDIE
Gear Department Manager at Codale Electric SupplyGear Department Manager at Codale Electric Supply
Steven WilliamsSteven Williams
Inside Sales Representative at Codale Electric Supply Inc.Inside Sales Representative at Codale Electric Supply Inc.