Sarah Martin
Vancouver,WA
Summary
Experienced Credit and Collection Manager with 20+ years in diverse industries including manufacturing, distribution and finance. Achievements include significant revenue growth and reduced accounts receivable through strategic problem-solving and team development. Proficient in operational enhancements and leadership, ensuring effective project delivery. Excellent communication and adaptability support successful collaboration. I was previously on bereavement/sabbatical from February 2023 to July 2025. During this time I have been pursuing advanced studies in Project Management and a Master's Degree at Cornell University and relocated to the Portland, OR metro area.
Overview
18
18
years of professional experience
Work History
Collection/AR Manager
Dataprise
Rockland, MD
07.2025 - Current
- Implemented new streamlined collection CRM (Tesorio)
- Facilitated stakeholder communication, aligning project goals with organizational objectives.
- Implemented process improvements that reduced turnaround time for service delivery.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined accounts receivable after acquisitions of new companies with different ERP
- Lowered DSO by 12 days in H2
- AR forecasting
- Collaborated with legal and established process of demand notices and placements with outside counsel.
- Led cross-functional teams to enhance operational efficiency and streamline project delivery.
- Mentored junior staff, fostering professional growth and enhancing team performance.
Credit/AR Manager/Governance Accountant
Codale Electric Supply
Salt Lake City, Utah
08.2021 - 02.2023
- Directed management of company A/R, DSO metrics, and A/R reporting activities.
- Credit assessment for new and existing clients.
- Developed credit policy and credit model to enhance approval efficiency.
- Finalize agreements on terms and conditions with vendors and customers.
- Collaborated with sales to strengthen customer relationships to maintain and improve open A/R balance
- Manage and evaluate internal controls to facilitate process optimization and maintain regulatory compliance
- Executed enhanced A/R reporting prioritizing aging factors and generated comprehensive instructional content.
- Project Manager - Standards, Site Extensions, Internal Compliance.
- Managed Concur and generated T&E reporting.
- Direct WATT program (Women's Advocating for Today & Tomorrow) initiatives
- Conducted A/R operations on high value customers, focusing on invoice reconciliation, escalations and lien placement.
- Led cross-functional teams to enhance operational efficiency and improve supply chain processes.
- Collaborated with sales teams to align product offerings with customer needs and market demands.
- Established key performance indicators to measure team productivity and operational success.
- Initiated cost-saving measures through process improvements, enhancing overall profitability of the organization.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Director of Collections
Uown Leasing
Tampa, FL
10.2019 - 07.2021
- Supervised operations of collection call centers in Florida, Jamaica, and Mexico, ensuring effective domestic and international communication.
- Developed and implemented comprehensive collection strategy incorporating dialer, message, and voicemail campaigns.
- Enforced adherence to FDCPA and TCPA compliance standards via extensive quality control measures.
- Designed and executed state-of-the-art CRM application.
Collection Manager - US Operations
Funding Circle
Denver, CO
10.2018 - 09.2019
- Supervised and analyzed vendor performance while enhancing quality assurance protocols using on-site evaluations, internal audits, and weekly sync calls.
- Created KPI reports and showcased analysis in weekly and monthly meetings for executive management.
- Developed a collections CRM program in collaboration with the Salesforce Project Manager, guided, and provided feedback during the build stage to resolve issues and improve user efficiency.
- Refined overall control in collection strategies through effective third-party vendor outsourcing, to achieve lower delinquency.
- Analyzed and communicated to investors the status of their portfolio of accounts.
- Developed and implemented collection policies and procedures in compliance with company regulatory requirements.
- Facilitated the hiring process and provided training for collection department team members.
- Executed affidavits; when applicable, testified on behalf of the company to recovery of proceeds from defaulted loans.
Credit Manager
Hoyt Archery
Salt Lake City, UT
07.2016 - 09.2018
- Facilitated management of dealer relationships alongside Sales and Customer Service teams.
- Analyzed and constructed training manual for credit team to streamline processes and improve efficiencies.
- Established KPI and lag metrics to evaluate and influence results towards 1% charge-off rate.
- Managed customer credit lines to guarantee product availability, enhance sales performance, and maintain healthy accounts receivable balances.
- Executed accounts receivable functions to enhance cash flow management. Processed cash applications efficiently to ensure accurate financial records. Reconciled invoices with purchase orders to maintain fiscal integrity. Managed sales tax compliance to mitigate potential liabilities.
- Assessed new account setup through analysis of credit and financial reports to establish creditworthiness.
Collection Manager
Time Payment Corporation
Burlington, MA
04.2008 - 07.2016
- Revamped performance and production metrics, aligning compensation plan with company goals.
- Screened applicants, on boarded new hires, and guided employee performance.
- Refined collection process achieving 50% reduction in delinquency alongside 25% cut in write-offs.
- Cultivated and sustained partnerships with vendors and clients.
- Cultivated five subordinates into effective supervisors.
- Conducted monthly and annual performance evaluations.
Education
Associate of Arts - Hotel/Restaurant Management
Champlain College
Burlington, VT04-1991
Project Management Certificate - Management
Cornell University
Ithaca, NY06-2024
Bachelor of Science - Economics
University of Utah
Salt Lake City, UT12-1995
Skills
- Accounts receivable
- Collection strategies
- Credit analysis
- Risk analysis
- Compliance management
- GAAP reporting
- KPIs
- Control systems
- Report systems
- Policy creation
- Procedure creation
- Process Development
- Team leadership
- Talent Acquisition
- Staff Onboarding
- Employee Training
- Analysis
- Performance reviews
Skills And Software
- Collection strategy, analysis and KPIs
- Accounts receivable management
- Credit and risk assessment
- Regulatory compliance
- GAAP reporting
- Internal controls and reporting systems
- Develop policies and procedures
- Performance evaluations
- Recruitment, hiring, managing, development, and training
- Process Improvement, Project Management & Procurement
- Contract negotiation
- MS Office
- Oracle - NetSuite & SAP
- Customer/Vendor/Stakeholder relationship management
Timeline
Collection/AR Manager
Dataprise
07.2025 - Current
Credit/AR Manager/Governance Accountant
Codale Electric Supply
08.2021 - 02.2023
Director of Collections
Uown Leasing
10.2019 - 07.2021
Collection Manager - US Operations
Funding Circle
10.2018 - 09.2019
Credit Manager
Hoyt Archery
07.2016 - 09.2018
Collection Manager
Time Payment Corporation
04.2008 - 07.2016
Associate of Arts - Hotel/Restaurant Management
Champlain College
Project Management Certificate - Management
Cornell University
Bachelor of Science - Economics
University of Utah