Sarah Martinez
Reno
Summary
Dynamic bartender with a proven longevity excelling in customer service and upselling strategies that boosted sales revenue. Known for strong multitasking and an engaging personality, I fostered a welcoming atmosphere, enhancing guest experiences and building a loyal clientele through effective communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Bartender
Pylon Bar and Grill
Stead Nv
12.2024 - Current
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Bartender/server
Porthole Cafe
Gold Beach, OR
07.2018 - 06.2023
- Provided exceptional service in high-volume settings, maintaining composure under pressure.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Hunter Creek Tavern
Gold Beach, OR
04.2013 - 07.2018
- Managed high-volume bar operations, ensuring timely service and customer satisfaction.
- Trained and mentored new bartenders on cocktail preparation and customer engagement techniques.
- Developed seasonal drink menus, incorporating customer feedback to enhance offerings.
- Enhanced customer experience through personalized service and effective communication skills.
- Implemented upselling strategies leading to increased sales revenue during peak hours.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Cook
Shore Pines Assured Living
Gold Beach
01.2013 - 06.2015
- Prepared diverse meals following standardized recipes to maintain quality and consistency.
- Assisted in food preparation and presentation, ensuring compliance with safety and sanitation standards.
- Collaborated with team members to enhance kitchen efficiency during peak service hours.
- Maintained cleanliness of kitchen equipment and workstations, adhering to health regulations.
- Developed weekly menus in collaboration with management, focusing on resident dietary preferences and nutrition guidelines.
Education
Associate of Arts - Nutrition
Cascade College
Portland, OR06.2009
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Complex Problem-solving
- Customer service expertise
- Engaging personality
- Outgoing personality
- Patience and tolerance
Timeline
Bartender
Pylon Bar and Grill
12.2024 - Current
Bartender/server
Porthole Cafe
07.2018 - 06.2023
Bartender
Hunter Creek Tavern
04.2013 - 07.2018
Cook
Shore Pines Assured Living
01.2013 - 06.2015
Associate of Arts - Nutrition
Cascade College