Sarah Martis

Ensuring the restaurant ran at peak performance every evening. Training new employees to function in a fast paced environment, to survey and adhere to all restaurant policies and maintaining customer satisfaction. Supporting staff in any and all areas where support is needed to achieve the goal of an amazing service. Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue. Maintained detailed records of sales transactions and daily shift report. Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

As the business manager, I took care of anything and everything to do with running the entire business. From the finances, to advertising, to customer service, dealing with employees to ordering and product selection. I was apprenticed to take over the business, so I was taught to do everything involved in running a small business.

• Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
• Maintained confidentiality of bank records, transactions and customer information.
• Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
• Educated customers about different types of banking services available at the branch.
• Followed strict compliance guidelines when completing financial transactions for customers.

• Greeted clients, answered phones and provided customer service assistance.
• Maintained filing systems both electronically and manually.
• Provided excellent customer service to guests, ensuring they had an enjoyable experience.
• Prepared tables by setting up linens, silverware and glassware.
• Checked back with customers during meals to ensure satisfaction with food and service.
• Processed payments accurately using cash registers or point-of-sale systems.
• Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
• Cleared dishes between courses and after guests finished dining.
• Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
• Replenished condiments, utensils, napkins, straws as necessary throughout shift.
• Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
• Complied with health department regulations regarding sanitation standards when handling food items.
• Performed opening and closing duties such as restocking supplies, cleaning floors.
• Managed multiple tasks simultaneously while remaining organized under pressure.
• Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
• Set up dining room to meet hospitality and service standards.
• Calculated accurate bill amounts and processed cash and credit card payments.
• Greeted newly seated guests promptly, filled water glasses and brought bread to table.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Greeted customers, answered questions and recommended specials to increase profits.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.