ERICK GONZALEZ
El Paso
Summary
Versatile professional manager with extensive experience leading manufacturing, quality assurance, logistics and Restaurant operations, inventory management, and staff training. Committed to enhancing customer service and operational efficiency, lead high performing teams, control cost, and achieve business objectives.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Front of the house Manager
Track one Restaurant
El Paso
01.2024 - Current
- Team Leadership: The Manager fosters a positive and productive work environment, motivating staff to provide excellent customer service.
- Customer Service and Operations: Customer Satisfaction: Ensures a positive dining experience for all customers, addressing complaints and resolving issues promptly.
- Restaurant Operations: They oversee all aspects of restaurant operations, including food preparation, service, and cleanliness.
- Evaluated staff performance, addressed issues, and implemented disciplinary actions to maintain team accountability.
- Developed and managed budgets, controlling expenses for labor, food, and supplies to ensure financial sustainability.
- Revenue Generation: They implement strategies to increase sales and profitability.
- Financial Reporting: The Manager analyzes financial data, identifies trends, and makes recommendations for improvement.
- Inventory Management: The Manager manages inventory, ensuring adequate supplies are available while minimizing waste.
- Contributed to menu development by creating new items that attract customers and enhance overall dining experience.: They may participate in menu development, ensuring that the menu is appealing and profitable.
Restaurant Owner
Sombillas Restaurant and Grill
01.2020 - 01.2024
- Managed daily operations of restaurant and grill to ensure smooth service.
- Developed menus featuring seasonal ingredients to enhance customer dining experience.
- Trained staff on food safety protocols and customer service standards.
- Served clients and took orders, ensuring satisfaction with menu offerings. Maintained cleanliness and organization of premises, addressed customer inquiries, and resolved complaints to enhance guest experience.
Multi Restaurant Manager
Sunny's Sushi, Steak, Seafood
01.2019 - 01.2020
- Maintaining safety and food quality standards
- Keeping customers happy and handling complaints
- Coordinating daily front- and back-of-house restaurant operations
- Supervising daily shift operations
- Supervising daily shift operations
- Created staff schedules to ensure adequate coverage during peak hours
- Monitored employee hours to ensure accurate payroll processing
- Documented payroll information to maintain accurate financial records
- Ensuring all end of day cash outs are correctly completed
- Ensuring all end of day cash outs are correctly completed
- Appraising staff performance
- Gathered guest feedback on product quality and service levels for continuous improvement
- Interacting with guests to get feedback on product quality and service levels
- Maintaining safety and food quality standards
- Maintaining safety and food quality standards
- Ordered food, linens, gloves, and other supplies to meet budget guidelines
- Ordering food, linens, gloves and other supplies while staying within budget limitations
- Monitored employee hours to ensure accurate payroll processing
- Documented payroll information to maintain accurate financial records
- Ensuring all end of day cash outs are correctly completed
- Ensuring all end of day cash outs are correctly completed
- Interacting with guests to get feedback on product quality and service levels
Restaurant Manager
Panda Express Restaurant
01.2017 - 01.2019
- Defined key responsibilities and tasks for the position.
- Established and met company goals, maximizing guest satisfaction and enhancing overall restaurant operations.
- Trained and developed restaurant team members, coached and evaluated employees, and directly participated in recruitment, assessing candidates' leadership and communication skills.
QA Specialist Manager
Xerox Corporation
02.2016 - 01.2017
- Supervisor's Name: Jose Moreno
- Employer may be contacted: Yes
- Employer's Phone: (915) 253-2153
CDL Class A Pro Driver with tanker endorsement
SWIFT TRANSPORTATION (TRUCKING COMPANY)
08.2014 - 05.2016
- Completed training at Swift Transportation Academy, passing all driving and written tests, including DOT computer test, to earn CDL Class A; engaged in 300 hours of Over the Road training with a mentor and currently operate as a solo driver, proficient in driving various commercial vehicles, particularly 53" tractor trailers.
- Operated commercial vehicles over long distances following safety regulations.
- Conducted pre-trip inspections ensuring vehicle readiness and compliance standards.
- Loaded and unloaded cargo, securing freight for safe transport.
- Supported shipping and receiving operations by managing inventory with SAP system.
SGT US ARMY
35 Papa: Cryptologic Linguist
El Paso
05.2010 - 07.2014
- Executed translations between English and Spanish to enhance communication. I was primarily responsible for performing and supervising the detection, acquisition, Geolocation, identification and interception of foreign communications using signals equipment Fulfilled comprehensive soldier responsibilities, completing all training, maintaining peak physical condition, and upholding personal appearance standards.
- Achievement: Army Good Conduct Medal, Global War on Terrorism Service Medal, Non-Commissioned Officer Professional Development Ribbon, Army Service Ribbon
- Military Education: Combat Life Saver CRS 1 week, DLI-English 15 weeks, Warrior Leader CRS 4 weeks.
SGT
US ARMY
El Paso
05.2010 - 07.2014
- Drove commercial vehicles safely and efficiently across various routes, obtaining CDL Class A after completing Swift Transportation Academy training and passing all required tests. Completed 300 hours of Over the Road (OTH) training and currently operate as a solo driver with experience in driving various commercial vehicles, including 53" tractor trailers.
- Assisted manager with shipping and receiving tasks, ensuring accurate inventory management and timely processing of shipments.
- (Good fellow Air Force Base, Fort Leonard Wood)
Assistant manager (Quality control)
Cordis LLC J&J Pharmaceutical
San German
09.2000 - 04.2009
- Managed mixing of drugs with dangerous chemicals for heart medical devices, following stringent security protocols.
- 2005 to 2007. Assisted supervisor in daily operations, ensuring compliance with quality standards.
- Achievement: employee of the year 2005.
Correctional Officer
Administration of Correction of Puerto Rico
10.1996 - 03.1998
- Provided security for adult inmates in Rio Piedras, maintaining order and safety within the facility
- Managed security for adults, minors, and women inmates within the institution.
- Supervised minors and women inmates in Ponce, promoting a secure and rehabilitative environment
- Oversaw operations for facilities in Rio Piedras and Ponce, ensuring safety and security compliance
Education
Bachelor of Science - Business Administration Operations Management
University InterAmerican of PR
Orlando, FL01-2017
High School Diploma -
Asuncion Rodríguez De Sala
Guayanilla Puerto Rico06-1993
Some College (No Degree) - Biology
Caribbean University Ponce PR
Ponce Puerto RicoSkills
- Customer relationship management
- Staff management
- Revenue generation
- Financial management
- Budget planning
- Inventory management
- Operational oversight
- Performance evaluation
- Process Improvement
- Quality Assurance
- Safety compliance
- Production Operations
- Supply Chain Operations
- Microsoft Office
- Time management
- Problem solving
- Audit preparation
Certification
- DLI certification(bilingual) English and Spanish
- Texas Food Handler + TABC Certification
- Class A Commercial Driver License
Awards
Magna cum laude Graduated with Honors
ARMY Good Conduct Medal
Timeline
Front of the house Manager
Track one Restaurant
01.2024 - Current
Restaurant Owner
Sombillas Restaurant and Grill
01.2020 - 01.2024
Multi Restaurant Manager
Sunny's Sushi, Steak, Seafood
01.2019 - 01.2020
Restaurant Manager
Panda Express Restaurant
01.2017 - 01.2019
QA Specialist Manager
Xerox Corporation
02.2016 - 01.2017
CDL Class A Pro Driver with tanker endorsement
SWIFT TRANSPORTATION (TRUCKING COMPANY)
08.2014 - 05.2016
SGT US ARMY
35 Papa: Cryptologic Linguist
05.2010 - 07.2014
SGT
US ARMY
05.2010 - 07.2014
Assistant manager (Quality control)
Cordis LLC J&J Pharmaceutical
09.2000 - 04.2009
Correctional Officer
Administration of Correction of Puerto Rico
10.1996 - 03.1998
Bachelor of Science - Business Administration Operations Management
University InterAmerican of PR
High School Diploma -
Asuncion Rodríguez De Sala
Some College (No Degree) - Biology
Caribbean University Ponce PR