JOHN LEWIS
POWDER SPRINGS,USA
Summary
Front of House Manager with over 16 years of experience in the food and beverage industry, specializing in coaching, customer service, and team management. Demonstrates a strong commitment to fostering a collaborative and inclusive environment, ensuring that each team member is seen, valued, and heard. Proven track record in driving sales growth and enhancing the dining experience through effective staff development and innovative event management.
Overview
17
17
years of professional experience
Work History
Front of the House Manager
The Cheesecake Factory
Atlanta, GA, USA
01.2015 - 07.2025
- Started as a Server then transitioned into a Shift Leader Server Trainer Server Classroom Facilitator Manager Support, Front of the House Manager
- Recruit and retain talent who have an obsessive focus on the customer's experience
- Work shoulder to shoulder with the team to anticipate and fulfill guests' needs
- Train team members to ensure all employees are equipped to create the best experience possible for guests
- Oversee large party leads, catering leads, and business partners to grow relationships and sales
- Ensure the quality and safety of the food leaving the kitchen
- Ensure that Brand Excellence is being represented throughout the entire restaurant
- Consistently engaging in development conversations with the team to generate insight on next steps in their development, as well as their current performance.
- Continually creating a culture of collaboration with the team where everyone is seen, valued, and heard
- Regularly assessing current and future staffing needs to continually grow our team and business
- Fostered a collaborative environment, empowering team members to excel in guest service while nurturing their individual growth.
- Streamlined staffing processes to enhance service efficiency, resulting in noticeable improvements in customer'satisfaction scores.
Server/Server Trainer
Logan's Roadhouse
Douglasville, GA, USA
01.2009 - 12.2015
- Server, shift leader trainer - Primary point of contact for guests, ensuring they are welcomed and treated with courtesy and respect.
- Accurately taking food and beverage orders, relaying them to the kitchen.
- Properly delivering guest food to the table, ensuring a timely and efficient service.
- Excellent knowledge about the restaurant's menu, including specials and ingredients, and be able to recommend options to guests.
Skills
- Leadership
- Team Management
- Recruitment
- Training
- Customer Service
- Food Safety
- Inventory Management
- Staff Development
- Performance Management
- Sales Growth
- Event Management
- Coaching
Timeline
Front of the House Manager
The Cheesecake Factory
01.2015 - 07.2025
Server/Server Trainer
Logan's Roadhouse
01.2009 - 12.2015