JOSE YUPANQUI
Santa Barbara,California
Summary
My desire to growth and challenges makes me look forward to positions where I can share my knowledge and at the same time learn new skills to help me to achieve my professional goals.
Twenty-three professional years in the hospitality industry has taught me that teamwork is the key to any successful organization. Whitin that time I have achieved full Rooms Division experience and learnt that my strengths are in budge compliance, guest satisfaction and team motivation and cohesion. I am a very mature person who is very positive, social and an expert in networking, thanks to my strong communication skills. The company allowed me to increase my knowledge and strengths with cross training and task force in properties as JW Quito-Ecuador, St Kitts Marriott, Ritz Carlton-Grand Cayman, Ritz Carlton Cleveland, Ritz Carlton Reserve- Los Cabos, expanding my visions and goals. I am known to be very patient, but I am perfectionist and pay close attention to detail. My team is very important to me and try to focus on fulfilling their need as well as given them the opportunity to grow and develop their careers. As we know, if we take care of our employees, they will take good care of our guests.
Overview
24
24
years of professional experience
Work History
Front of The House Manager
Ritz Carlton Bacara-Santa Barbara
Santa Barbara, California
07.2023 - Current
- Elite Appreciation main Goal 65.7%, YTD exceeding our main goal by 4,2%
- Staff Service main Goal 75.3%, YTD exceeding our main goal by 5.4%
- Achieving 100% score during Forbes Audit in check in and check out process.
- We increase our Room and Club upsell by 75% in the first 5 months in this year.
- We reduced our Top ten deflect in the Front Desk by 0
- We improved our Elite appreciation ranker from 43 properties- 2022-38R, 2024, 32R.
Director of Housekeeping & Laundry
Ritz Carlton Bacara-Santa Barbara
Santa Barbara, California
10.2021 - 06.2023
- ES 2023 from 83% to 95% Housekeeping and Laundry
- ES 2022 from 0% to 83% Housekeeping and Laundry
- 2023 BSA score as a hotel 91.5% Cleanliness score 94.4% exceeding our last audit by 25%
- Achieving and exceeding our main Cleanliness score by 2.1%, Goal 70%
- Reducing our Top ten defect by 0%
- Handling 153 ladies and Gentlemen.
Director of Housekeeping
Ritz Carlton Half Moon Bay
Half Moon Bay, California
04.2019 - 09.2021
- Room Cleanliness Score-Goal 80.2%, ending 83.4%
- ES 2021, Housekeeper AM-PM 100%
- Forbes Score 2021- Daily Service 92%
- Forbes Score 2021- Turn Down 93.3%
- Forbes Score 2021 – Public Areas 92.3%
- Follow-up staffing levels to ensure the guest service, operational needs and financial objectives are met
- Handling 65 Ladies and Gentlemen.
Housekeeping Manager
Ritz Carlton Dallas
Dallas, Texas
04.2018 - 03.2019
- Responsible to run all Housekeeping Department from October 12th to November 30th
- Having two internal Forbes audit and Responsible to run the BSA 2018
- Internal Forbes, TD from 35% to 100% twice
- BSA Cleanliness 2017-90% to BSA Cleanliness 2018-97.9%
- Room Cleanliness-October 79% to November 90.9%
- Engagement Survey from 50% 2018 to 89% 2019
- Handling 42 Ladies and Gentlemen.
Housekeeping Manager
Ritz Carlton Half Moon Bay
Half Moon Bay, California
12.2016
- ES Survey- Engagement Survey 2017, Housekeeping, Housekeepers Overall Score 90%
- ES Survey- Engagement Survey 2017, Housekeeping Turn Down Overall Score 100%
- ES Survey- Engagement Survey 2017, Housekeeping Leadership support Overall Score 100%
- Final score in Room cleanliness by December 31st, 2017 88.3%
- Responsible to run all Housekeeping Department from November 1st, 2017 to December 31st, 2017
- Handling 55 Ladies and Gentlemen.
Assistant Housekeeping Manager
Grand Cayman Marriott Beach Resort
Grand Cayman, Cayman Islands
06.2012 - 12.2016
- ES Survey – Engagement Survey 2015, Housekeepers Overall Score 90%
- ES Survey – Engagement Survey 2015, Housemen and Public Areas 86%
- Increase Room Cleanliness from 68 to 69 by December 31th, 2014, Overall Score 73.1%
- Responsible for all Housekeeping Department from August 2013 to November 2013
- September 2013, Responsible to run the BSA in Housekeeping, Having as Overall Hotel Score 93.2%
- August 2013 to November 2013, Responsible to run the first Hotel Renovation of 294 Rooms, Creating new LSOP and following Marriott standard SOP
- Handling 65 Host’s.
Lead Houseman
Grand Cayman Marriott Beach Resort
Grand Cayman, Cayman Islands
03.2010 - 05.2012
Housekeeping/AYS PM Runner
Grand Cayman Marriott Beach Resort
Grand Cayman, Cayman Islands
12.2008 - 02.2010
Housekeeping Department
JW Marriott Hotel Lima
Lima, Peru
08.2000 - 12.2008
Education
Hospitality
San Martin
Lima PeruSkills
- Teamwork
- Budget Administration
- Guest satisfaction
- Team motivation
- Team building
- Strong communication skills
- Networking
- Patience
- Attention to detail
- Leadership
- Innovation
- Positive work environment
- Growth mindset
- Knowledge of Check book
- Knowledge of LMS, Payroll, and Budgeting
- Knowledge of Microsoft Office (Word, Excel, Power Point, Outlook)
- Analytical thinking
- Planning
- Accuracy and attention to detail
- Organization and prioritization skills
- Problem analysis
- Judgment
- Problem-solving
- Self-motivation
- Initiative
- High level of energy
- Decision making
- Critical thinking
- Organizing and planning
- Tolerance and flexibility
- Knowledge of Brand Standard procedures for Housekeeping Department
Additional Information
Foundations of Cleanliness- Location Marriott Houston, November-2018, Leadership Development, Location Ritz Carlton and Marriott Grand Cayman (May- July 2015), Foundations of Leadership- Marriott International (2012 and 2014 ), Training-National Chemical Laboratory (NCL)- Industrial Machines for Marble and Carpet and all kind of stones (Marble, Granite) and different carpet stains
References
- Rafael Gorina, Director of Operations, The St. Regis Atlanta, Rafael.gorina@stregis.com
- Claudia Rodriguez, Hotel Manager, Aruba Marriott Resort & Stellaris Casino, Claudia.rodriguez@marriott.com
- Kavita Coomar, EAM Rooms, The Ritz Carlton Bacara, Kavita.Coomar@ritzcarlton.com
Accomplishments
- I was chosen and honored to participate and win as the best History Career at Growth and Leadership in the Hospitality business for the for the prestigious company Santa Barbara South Coast Chamber Of Commerce that Proudly represent 1,100 business and 75,000 Jobs, their mission is to champion business, foster economic growth and enhance tourism and visitor service.
- sbscchamber.com
- Searching Jose Yupanqui
Languages
English
Full Professional
Spanish
Native/ Bilingual
Websites
Timeline
Front of The House Manager
Ritz Carlton Bacara-Santa Barbara
07.2023 - Current
Director of Housekeeping & Laundry
Ritz Carlton Bacara-Santa Barbara
10.2021 - 06.2023
Director of Housekeeping
Ritz Carlton Half Moon Bay
04.2019 - 09.2021
Housekeeping Manager
Ritz Carlton Dallas
04.2018 - 03.2019
Housekeeping Manager
Ritz Carlton Half Moon Bay
12.2016
Assistant Housekeeping Manager
Grand Cayman Marriott Beach Resort
06.2012 - 12.2016
Lead Houseman
Grand Cayman Marriott Beach Resort
03.2010 - 05.2012
Housekeeping/AYS PM Runner
Grand Cayman Marriott Beach Resort
12.2008 - 02.2010
Housekeeping Department
JW Marriott Hotel Lima
08.2000 - 12.2008
Hospitality
San Martin
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