Brandy Clark

As the retail administrator my job duties include, overseeing two boutiques on property, managing a sales team, as well as establishing connections with different spa & retail vendors. Exceling in the staging/ visualize merchandise in a retail and spa environment. I am also responsible to manage the payments and checkbook for retail. Since starting this position, I have Increased retail revenue sales by 73% for both boutiques. I've successfully hosted trunk shows and spa events for club members and guests of the resort. This position has taught me how to financially manage a division, strong communication and networking skills, and a deep understanding of a consumer perspective. Knowledgable in DataWorks inventory system and excel/word.

As a guest experience expert, The Ritz-Carlton has enlivened my customer service skills and communication levels. My job duties included promptly checking in/checking out guests, booking spa reservations in-person & over the phone, as well as creating a unique & memorable experiences for the guest. The culture taught me how to properly assist guest issues and resolve them in a matter that would fully engage their needs. Advanced skill and knowledge of Book4Time and Spa Soft systems. Navigated multiple computer systems and applications and utilized search tools to find information.

Once transferred from different city, the new team allowed me to grow and become a mentor and teacher for sales techniques and communication skills. I learned how to visualize merchandising and basic inventory knowledge. Prepared team goals and helped them reach each month including my own goal.

Gained skills in customer service, first-person problem resolution, and sales techniques. Reached sales goals every month and exceeded. Learned basic computer and booking level skills as well as phone communication and time management.