Victor Soto Zarate
Lompoc,CA
Summary
At The Ritz-Carlton Bacara, Santa Barbara, I excelled in roles from Spa Attendance to Engineering, enhancing guest satisfaction and operational efficiency. Skilled in technical troubleshooting and exceptional verbal communication, I led team training, improved maintenance workflows, and ensured top-notch service, demonstrating a proactive approach to problem-solving and guest relations.
Employee of the month 2 times, Employee of the year, and I have been nominated for the 5 Stars Awards of The Ritz-Carlton Bacara 4 times.
Overview
1
1
year of professional experience
Work History
Spa Attendance
The Ritz-Carlton Bacara, Santa Barbara
08.2024 - Current
- Supported front desk operations including greeting guests upon arrival.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
Engineering 2
The Ritz-Carlton Bacara, Santa Barbara
05.2023 - Current
- Consistently met or exceeded project deadlines through effective time management and prioritization techniques.
- Improved maintenance by implementing innovative solutions and streamlining workflows.
- Conducted research on new technologies, but not limited about electricity, plumbing, hvac systems painting etc.
Banquets Expert Server
The Ritz-Carlton Bacara, Santa Barbara
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to even the unexpressed wishes and need of our guests.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Computer Science - Computing
C.B.T.is #84
La Piedad Michoacan07.2009
Skills
Reception oversight
Languages
Spanish
Native or Bilingual
Timeline
Spa Attendance
The Ritz-Carlton Bacara, Santa Barbara
08.2024 - Current
Engineering 2
The Ritz-Carlton Bacara, Santa Barbara
05.2023 - Current
Banquets Expert Server
The Ritz-Carlton Bacara, Santa Barbara
05.2023 - Current
Computer Science - Computing
C.B.T.is #84
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