Denise Friend
Lake Placid,FL
Summary
Hospitable Assistant Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity by staying on top of things. Performs well under pressure and thrives in fast paced high-volume environments.
Experienced sales and marketing with over 10 years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Reliable employee seeking Sales and Customer service positions. Offering excellent communication and good judgment.
Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Front of the House Manager
Lonestar Steakhouse
04.2005 - 01.2006
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
Claims Processor
WPS Health Insurance
02.2003 - 04.2005
- Evaluated accuracy and quality of data entered into agency management system.
- Followed up with customers on unresolved issues.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
Sales and Marketing Manager
L'Oreal
02.1999 - 04.2003
- Analyzed sales and marketing data for improved strategies.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Managed sales promotions and marketing strategies on major social media sites.
- Leveraged direct marketing, industry partnerships and social media platforms to maximize marketing strategy success.
Sales and Merchandising
Nintendo Of America
04.1997 - 02.1999
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
Education
Associate of General Studies - Business
06.1977
- Continuing education in Computers and Windows
Skills
- POS Systems Operations
- Equipment Maintenance
- Managing Deliveries
- Quality Improvement Leadership
- Anticipating Problems
- Corporate Regulations
- Guest Satisfaction
- Restaurant Operation
- Performance Improvement
- Investigating Complaints
Timeline
Front of the House Manager - Lonestar Steakhouse
04.2005 - 01.2006
Claims Processor - WPS Health Insurance
02.2003 - 04.2005
Sales and Marketing Manager - L'Oreal
02.1999 - 04.2003
Sales and Merchandising - Nintendo Of America
04.1997 - 02.1999
Appleton West High - Associate of General Studies, Business
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