Sarah Mater
Kihei,HI
Summary
Dynamic professional with extensive experience in luxury property management and concierge service. Proven track record in enhancing client satisfaction through communication meticulous attention to detail. Skilled in problem-solving and maintaining confidentiality. Excel excel in multitasking and fostering strong relationships with vendors to optimize service delivery.
Overview
2
2
years of post-secondary education
21
21
years of professional experience
Work History
Residential Services Representative
Makena Golf & Beach Club
Mokena, HI
03.2025 - Current
- Perform a critical role in providing a high level of service to members and ensuring a seamless experience within these exclusive properties.
- Coordinated maintenance tasks and facility management to improve owner satisfaction.
- Cultivated relationships with owners and vendors to deliver exceptional service for the home.
- Monitored facility conditions to identify issues and facilitate timely resolutions.
- Maintained accurate records of property inspections, identifying areas requiring attention to prevent future issues.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Property Manager
Alii Resorts
03.2019 - 03.2025
- Managed daily operations of properties.
- Coordinated maintenance requests, improving response times and enhancing service quality.
- Coordinated maintenance requests, optimizing response times and service quality.
- Implemented targeted marketing strategies, increasing property visibility in competitive markets.
- Trained staff on best practices for customer service and operational efficiency.
- Established strong relationships with vendors and contractors, negotiating terms that reduced operational costs.
- Established relationships with vendors and contractors, negotiating favorable terms to lower operational costs.
- Addressed guest complaints quickly to ensure satisfaction and appropriately utilizing a multitude of support services.
- Provided monthly statements to owners, expenses and income
Lead Concierge
Exotic Estates International Inc
05.2017 - 12.2018
- Increased revenue from upselling activities by effectively promoting additional hotel offerings such as spa treatments or dining options tailored to each guest''s interests or requirements.
- Resolved guest complaints promptly and professionally, demonstrating commitment to exceptional customer service standards.
- Coordinated special requests such as surprise celebrations or unique accommodations for guests celebrating milestones or special occasions during their stay.
- Maintained detailed guest profiles to provide personalized recommendations for return visitors based on previous preferences noted during prior stays.
- Developed strong relationships with local vendors and businesses to secure exclusive deals for guests, enhancing their experience at the destination
- Organized daily schedules for guests, including transportation arrangements, reservations, and activity bookings.
- Implemented customer feedback tracking system to identify areas for improvement and adapt service offerings accordingly.
Exclusive Reorts Dedicated Concierge
Ho'olei at Grand Wailea
02.2011 - 04.2017
- Dedicated Concierge to Exclusive Resorts Members
- Coordinated reservations and services to enhance guest experiences through meticulous attention to detail.
- Cultivated partnerships with local businesses to secure exclusive offers for guests.
- Designed and implemented "Surprise and Delights" for special occasions, enhancing member appreciation.
- Greeted members upon arrival and departure, regardless of day or time.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Developed relationships with local businesses, facilitating exclusive offers for guests.
- Created "Surprise and Delights" for special occasions and/or appreciation of membership.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Wailea Marriott Lobby Concierge
Maui Aqualani
Wailea, Hawaii
09.2005 - 05.2011
- Delivered personalized customer service to enhance guest experiences at luxury resort
- Managed guest requests efficiently and reservations
- Guided guests with tailored recommendations for local attractions and activities.
Education
Created And Taught Youth Worker Certification
University of Hawaii Maui
09.2003 - 10.2005
Skills
- Customer service
- Issue resolution
- Attention to detail
- Verbal communication
- Organizational skills
- Multitasking
- Working independently
- Reliability
- Adaptability and flexibility
- Professionalism
- Cultural sensitivity
- Confidentiality practices
- Professionalism
Timeline
Residential Services Representative
Makena Golf & Beach Club
03.2025 - Current
Property Manager
Alii Resorts
03.2019 - 03.2025
Lead Concierge
Exotic Estates International Inc
05.2017 - 12.2018
Exclusive Reorts Dedicated Concierge
Ho'olei at Grand Wailea
02.2011 - 04.2017
Wailea Marriott Lobby Concierge
Maui Aqualani
09.2005 - 05.2011
Created And Taught Youth Worker Certification
University of Hawaii Maui
09.2003 - 10.2005