Sarah Mater

Work History

Discovery Land

03.2025 - Current

Perform a critical role in providing a high level of service to members and ensuring a seamless experience within these exclusive properties.
Monitored facility conditions to identify issues and facilitate prompt resolutions.
Maintained accurate records of property inspections, identifying areas requiring attention to prevent future issues.
Coordinated maintenance tasks and facility management to enhance owner satisfaction.
Developed relationships with owners and vendors to provide the best service for the home.
Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.

Alii Resorts

03.2019 - 03.2025

Managed daily operations of properties.
Coordinated maintenance requests, optimizing response times and service quality.
Conducted regular property inspections, identifying and addressing issues proactively to maintain asset value.
Implemented marketing strategies to increase property visibility in competitive markets.
Trained staff on best practices for customer service and operational efficiency .
Analyzed financial reports to track budget adherence, recommending adjustments for improved profitability.
Established strong relationships with vendors and contractors, negotiating terms that reduced operational costs.
Handled rental guest complaints promptly and appropriately utilizing a multitude of support services.
Provided monthly statements to owners, expenses and income

Exotic Estates International Inc

05.2017 - 12.2018

Organized daily schedules for guests, including transportation arrangements, reservations, and activity bookings.
Resolved guest complaints promptly and professionally, demonstrating commitment to exceptional customer service standards.
Implemented customer feedback tracking system to identify areas for improvement and adapt service offerings accordingly.
Increased revenue from upselling activities by effectively promoting additional hotel offerings such as spa treatments or dining options tailored to each guest''s interests or requirements.
Coordinated special requests such as surprise celebrations or unique accommodations for guests celebrating milestones or special occasions during their stay.
Maintained detailed guest profiles to provide personalized recommendations for return visitors based on previous preferences noted during prior stays.
Developed strong relationships with local vendors and businesses to secure exclusive deals for guests, enhancing their experience at the destination

Ho'olei at Grand Wailea Resort and Spa

02.2011 - 04.2017

Dedicated Concierge to Exclusive Resorts Members visiting Ho'olei. Waldorf Astoria Trained.
Coordinated reservations and services, optimizing guest experiences through attention to detail.
Developed relationships with local businesses, facilitating exclusive offers for guests.
Created "Surprise and Delights" for special occasions and/or appreciation of membership.
Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Maximized guest satisfaction by promptly addressing concerns and resolving issues.
Greeted members upon arrival and departure, regardless of day or time.
Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.