SARAH MAZE

• Act as a, for Walmart employees
• File claims, leave of absence
• Explain benefits and FMLA
• Provide information on payments
• Use proper coding when filing claims
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Enter information received from customers relevant to new orders
• Assign tracking numbers and create file folders
• Quote title fees to customers
• Contact customers to verify information
• Act as primary back-up for customer service representatives

• Preparing sales advertisements for the stores
• Updating product information on Excel spreadsheet and in the computer system
• Proof reading advertisements before sales break at stores
• Researching product pricing, description and sizing issues and calling stores for updates
• General customer service inquiries

• Taking inbound calls
• Using multiple screens to enter information by computer
• Transferring calls to appropriate departments
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.

• Taking inbound calls
• Typing information on computer

• Inspection of merchandise coming back from our retail stores
• Evaluation of merchandise issues using our IMS computer system
• Billing and shipping merchandise for repair jobs
• Customer service call center
• Creating diamond certification card orders for stores when asked
• Sending emails to vendors for certification card orders
• Reviewing internal invoices for accuracy

• Maintaining inventory of merchandise sent into a vaulted room
• Picking, billing, of merchandise to our retail stores
• Preparing merchandise for shipment to our stores
• Trained new hires on how to perform job duties
• Created shipping manifests

• Inspection of merchandise for defects
• Learning information about vendor’s merchandise qualification standards
• Ticketing and packaging merchandise for shipment to the stores.
• Quality checking Diamonds and color stones for defects.