Sarah Mccloud
Phoenix,AZ
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Compassionate Case Manager experienced in [Type] environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
2
2
years of professional experience
Work History
Navigator I
CBI
2024.01 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Sales Trainer
Community Marketing Partnership
2022.05 - 2023.12
- Managed recruitment, training and development for highly effective sales team.
- Developed and led group training courses to align with corporate sales and service goals.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Designed and implemented sales training program and documentation.
- Provided ongoing support to sales teams by acting as a resource for product knowledge, industry news, competitive analysis, and performance enhancement strategies.
- Optimized communication skills among sales staff through targeted training on active listening, empathy, and persuasion techniques.
Education
Level 2 - Computer Technology
Rio Salado College
Phoenix, AZSkills
- Decision-making capabilities
- Team Coordination Experience
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Relationship Building
Timeline
Navigator I
CBI
2024.01 - Current
Sales Trainer
Community Marketing Partnership
2022.05 - 2023.12
Level 2 - Computer Technology
Rio Salado College
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