Sarah McGrath
Kenmore
Summary
Dynamic sales associate with over 15 years of experience in customer engagement and problem resolution. Proven ability to enhance shopping experiences, maintain visual merchandising standards, and collaborate effectively with team members.
Overview
39
39
years of professional experience
Work History
Sales Associate
Evereve
Seattle
06.2016 - Current
- Delivered exceptional customer service to enhance shopping experiences.
- Assisted customers with product selection and inquiries on merchandise.
- Maintained visual merchandising standards to promote brand image.
- Collaborated with team members to ensure efficient store operations.
- Processed transactions accurately using point-of-sale systems.
- Educated customers on loyalty programs and promotional offers.
- Resolved customer concerns promptly to ensure satisfaction and retention.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
Tasting Room Associate
Fidelitas
Richland
05.2016 - 12.2020
- Greeted guests and provided information about wine selections and tasting options.
- Assisted in coordinating wine tastings and special events for visitors.
- Maintained cleanliness and organization of the tasting room environment.
- Explained wine production processes and vineyard practices to guests.
Tasting Room Manager
Hamilton Wine Cellars
Richland
04.2013 - 06.2016
- Managed daily tasting room operations and ensured excellent guest experiences.
- Trained staff on wine knowledge and customer service best practices.
- Developed engaging educational materials about wines and production processes.
- Coordinated wine tastings and special events for visitors.
Wine Club Manager
Gamache
Prosser
07.2010 - 01.2013
- Managed wine club membership registrations and renewals for clients.
- Coordinated wine club events and tastings to enhance member engagement.
- Developed newsletters to communicate updates and promotions to members.
- Collaborated with marketing team on campaigns targeting wine club growth.
Party Planner
Self
Seattle
01.2001 - 06.2010
- Coordinated event logistics, including venue selection and vendor management.
- Developed creative themes and design concepts for various events.
- Managed budgets and sourced materials for decorations and supplies.
- Communicated effectively with clients to understand their vision and requirements.
- Scheduled and supervised staff during events for seamless execution.
Freelance Makeup Artist
Self
Seattle
02.2000 - 2007
- Consulted clients to determine desired makeup looks and styles.
- Applied makeup for various occasions, including weddings and special events.
Sales Associate
Nordstrom
Lynnwood
06.1987 - 11.2000
- Delivered exceptional customer service to enhance shopping experiences.
- Assisted customers with product selection and inquiries on merchandise.
- Collaborated with team members to ensure efficient store operations.
Education
Masters in Education - K12 Education
Heritage University
Toppinish, Washington05-2015
Bachelor of Arts - Communications And History
Seattle Pacific University
Seattle Washington 06-1994
High School Diploma -
Inglemoor High School
Seattle, WA06-1990
Skills
- Customer engagement
- Visual merchandising
- Point-of-sale transactions
- Team collaboration
- Product knowledge
- Effective communication
- Problem resolution
- Time management
- Organizational skills
- Friendly, positive attitude
Timeline
Sales Associate
Evereve
06.2016 - Current
Tasting Room Associate
Fidelitas
05.2016 - 12.2020
Tasting Room Manager
Hamilton Wine Cellars
04.2013 - 06.2016
Wine Club Manager
Gamache
07.2010 - 01.2013
Party Planner
Self
01.2001 - 06.2010
Freelance Makeup Artist
Self
02.2000 - 2007
Sales Associate
Nordstrom
06.1987 - 11.2000
Masters in Education - K12 Education
Heritage University
Bachelor of Arts - Communications And History
Seattle Pacific University
High School Diploma -
Inglemoor High School