Sarah McNally-Durkin
Leander,TX
Summary
Results-driven language professional prepared to elevate written content quality. Adept at identifying and correcting grammatical errors, enhancing coherence, and ensuring consistency in tone and style. Known for keen attention to detail and strong organizational skills.
Overview
3
3
Languages
10
10
years of professional experience
Work History
Customer Service Representative
Georgetown Veterinary Hospital
Georgetown, TX
04.2026 - Current
- Provided exceptional customer support to pet owners, addressing inquiries and resolving concerns efficiently.
- Managed appointment scheduling and follow-up communications to ensure seamless client experiences.
- Collaborated with veterinary staff to streamline patient intake processes, improving workflow efficiency.
Case Analyst
HeartFlow
Austin, TX
04.2022 - 06.2025
- Analyzed patient data to support clinical decision-making and improve cardiovascular care efficiency.
- Collaborated with cross-functional teams to streamline case workflows and enhance operational effectiveness.
- Mentored junior analysts on best practices for data interpretation and reporting methodologies.
Personal Shopper
Instacart
Austin, TX
10.2016 - Current
- Collaborated with customers to fulfill order requirements and exceed service expectations.
- Analyzed customer orders to locate desired items and monitored app for updates to ensure accuracy.
- Coordinated multiple tasks and priorities to consistently meet deadlines.
Education
Bachelor of Arts - Biology
University of Texas At Austin
Austin, TX05-2022
Skills
- Interpersonal and written communication
- Grammar proficiency
- Conflict resolution
- Quality assurance
Languages
French
Limited Working
HTML, CSS, JavaScript
Limited Working
Microsoft Office
Native or Bilingual
Timeline
Customer Service Representative
Georgetown Veterinary Hospital
04.2026 - Current
Case Analyst
HeartFlow
04.2022 - 06.2025
Personal Shopper
Instacart
10.2016 - Current
Bachelor of Arts - Biology
University of Texas At Austin