Sarah Mediavilla
Pinnacle Dermatology
Odessa,TX
15
years of professional experience
Results-oriented professional with 6 years of experience leading, training and managing staff, optimizing operational workflows, and ensuring compliance with regulatory guidelines within a fast-paced medical office environment. Skilled in developing and implementing strategies to enhance efficiency, reduce costs, hit sales goals, and improve customer satisfaction, with a proven ability to analyze data, identify areas for improvement, and drive measurable results. Possessing strong communication, interpersonal, and problem-solving skills, and eager to leverage comprehensive administrative and leadership abilities to contribute to a dynamic business organization.
Work History
Clinical Supervisor
7 Years 5 Months- Successfully managed a multidisciplinary team of 12 healthcare professionals and identified daily operations of a busy medical office.
- Managed integrating clinical operations, systems, cultures, and strategies through two mergers and acquisitions by adapting and adjusting operations as needed.
- Optimized efficiency and patient satisfaction by consistently seeking new opportunities to improve clinical practices and implement plans to increase patient care standards and enhance operational procedures.
- Supervised and evaluated staff performance, conducted performance reviews, and managed payroll.
- Hired, trained, and mentored new staff members, ensuring a high-performance standard.
- Mediated conflicts and resolved issues among staff, fostering a positive, productive work environment.
- Promoted high morale and staff retention through effective communication, prompt problem resolution, rewarding positive behaviors and achievements, and facilitating a positive work environment.
- Oversaw patient inquiries and complaints, resolving issues promptly and maintaining high service standards.
- Managed inventory of medical supplies and equipment, ensuring adequate stock levels.
- Optimized electronic medical record usage among staff members through training sessions to maximize system efficiency.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementing corrective actions when needed.
- Maintained up-to-date knowledge of industry trends and best practices to inform ongoing improvements in clinical management strategies.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities, along with implementing new protocols.
- Communicated with patients effectively to establish their concerns and employed active listening to determine the best care.
Medical Assistant
1 Year 1 Month- Coordinated patient referrals to specialists or other healthcare providers for transitional care management.
- Managed medical records, obtained medical consents, and scanned documents efficiently and effectively.
- Called, faxed, and escribed pharmacies to submit prescriptions and refills.
- Developed rapport with patients through adept communication skills that help develop trust in the clinic's commitment to providing effective, quality care.
- Assisted two physicians and two physician assistants with minor surgeries, including preparing procedure rooms and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively answering any questions.
Medical Assistant
1 Year 5 Months- Experienced in opening and closing the office.
- Enhanced patient satisfaction by consistently providing friendly and efficient customer service.
- Ensuring accuracy in data entry, record-keeping, and other tasks to maintain patient safety and regulatory compliance.
- Performed phlebotomy tasks efficiently while ensuring minimal patient discomfort during blood collection procedures.
- Educated patients about the importance of portion control, balanced meals, and healthy food choices for sustainable weight management.
Personal Actions Clerk
4 Years- Consistently analyzed and updated daily, weekly, and monthly reports.
- Coordinated two successful deployment travel manifests for 206 Soldiers.
- Maintained 100% accountability for 206 Soldiers daily.
- Ensured that the monthly finance report and confidential records were completed correctly.
- Used critical thinking to solve daily personnel concerns, evaluate solutions, and make appropriate decisions for our company.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring the timely completion of each assignment.
- Assisted with day-to-day operations, working efficiently and productively with all service members and company leaders.
- Developed and maintained professional and effective working relationships with service members and leadership.
Education
Bachelor of Science - Psychology
- Summa Cum Laude graduate
- Alpha Chi National College Honor Society Member
- Dean’s List
- 4.0 GPA
Skills
Effective mediation skills
Flexible problem-solving
Software proficiency
Experienced with various software applications
Strategic decision-making
Effective organizational skills
Strong verbal communication
Prioritization and scheduling
Mentorship development
Adaptable learning
Analytical reasoning
Collaborative team management
Timeline
Clinical Supervisor
Pinnacle Dermatology
05.2019 - CurrentRead More
Medical Assistant
Advanced Dermatology and Cosmetic Surgery
01.2018 - 02.2019Read More
Medical Assistant
Trimbody M.D.
08.2016 - 01.2018Read More
Personal Actions Clerk
United States Army, Active Duty
06.2010 - 06.2014Read More
Abilene Christian University
Bachelor of Science from Psychology
Read More