Summary
Overview
Work History
Education
Skills
References
Timeline
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Sarah Mejia

Oxnard,CA

Summary

Dynamic professional with extensive experience in customer service and front desk operations at BLOOM MED SPA. Proven ability to enhance client satisfaction through effective communication and meticulous attention to detail. Skilled in appointment scheduling and electronic charting, consistently delivering exceptional service and fostering positive relationships with clients.

Overview

4
4
years of professional experience

Work History

Server

Spanish Hills Club
Oxnard, CA
02.2023 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Assisted in training new servers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Front Desk Coordinator

BLOOM MED SPA
Ventura, CA
12.2023 - 11.2024
  • Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
  • Provided excellent customer service by responding promptly to guest requests and resolving issues quickly and efficiently.
  • Coordinated daily activities at the med spa, enhancing client satisfaction and operational flow.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Organized patient charts before each day's clinic sessions began.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.

Front Desk Assistant

Dr Panagotacos
Westlake Village, CA
02.2022 - 07.2023
  • Monitored lobby traffic flow during peak hours; provided assistance where needed.
  • Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
  • Managed front desk operations in a medical office, ensuring efficient patient check-in and appointment scheduling.
  • Handled patient inquiries and appointments at the medical office front desk, enhancing customer service and office workflow.
  • Managed medical office filing systems to ensure accurate and efficient record-keeping.
  • Organized medical office files to maintain streamlined and accessible patient records.

Certified Nursing Assistant

Home Health Services
Oxnard, CA
09.2021 - 08.2022
  • Administered medications as directed by registered nurse or physician.
  • Provided emotional support to patients and families during difficult times.
  • Observed patients for any changes in their physical or mental condition.
  • Took temperature readings orally as instructed by the RN or MD.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Collected specimens for testing purposes upon request from physicians or nurses.
  • Assisted with admission procedures such as gathering personal data from the patient's chart.
  • Participated in educational programs related to nursing assistant skills development.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.

Education

Associate of Arts - Sociology

Oxnard College
Oxnard, CA
06-2022

Skills

  • Customer service
  • Appointment scheduling
  • Communication skills
  • Multitasking and organization
  • Hospitality service expertise
  • Data entry
  • Front desk operations
  • Telephone etiquette
  • Typing and filing
  • Microsoft office
  • Emergency response
  • Attention to detail
  • Electronic charting

References

References available upon request.

Timeline

Front Desk Coordinator

BLOOM MED SPA
12.2023 - 11.2024

Server

Spanish Hills Club
02.2023 - Current

Front Desk Assistant

Dr Panagotacos
02.2022 - 07.2023

Certified Nursing Assistant

Home Health Services
09.2021 - 08.2022

Associate of Arts - Sociology

Oxnard College

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